Wendy McIntyre
Miramichi,NB
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Reflective Supervisor
Family And Early Childhood North Inc.
11.2006 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Gathered, organized and input information into digital database.
Customer Service Representative
Call Center
06.2004 - 07.2005
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Diploma - Child And Youth Care 2 Year Course
NBCC MIramichi
Miramichi NB06.2004
Skills
- Operations Management
- Schedule development
- Process Improvement
- Data Analytics
- Staff Management
- Processes and procedures
- Training and mentoring
Languages
English
Full Professional
French
Limited Working
Timeline
Reflective Supervisor
Family And Early Childhood North Inc.
11.2006 - Current
Customer Service Representative
Call Center
06.2004 - 07.2005
Diploma - Child And Youth Care 2 Year Course
NBCC MIramichi
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