Van Tan Nguyen
Spa Supervisor
Miramichi
Summary
Dynamic Spa Supervisor with a proven track record at KJ's Beauty Spa Inc., excelling in staff management and scheduling coordination. Enhanced guest satisfaction through personalized experiences and effective problem resolution. Skilled in health and safety practices, fostering a collaborative environment that boosted employee retention and client loyalty.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Spa Supervisor
KJ's Beauty Spa Inc.
03.2025 - Current
- Developed strong relationships with vendors and suppliers, negotiating favorable contracts that benefited the spa''s bottom line without sacrificing quality or guest satisfaction.
- Managed staff scheduling effectively, ensuring adequate coverage during peak hours for optimal guest experience.
- Conducted regular performance evaluations for staff members, providing constructive feedback for continuous improvement in job performance.
- Enhanced guest satisfaction by implementing personalized spa experiences and attentive customer service.
- Engage in customer consultations, and provide necessary nail care services.
Spa Supervisor
Pedi N Nails
05.2023 - 12.2024
- Oversaw and managed the daily operations of the spa.
- Resolved work-related problems, mediated, and resolved client issues or complaints.
- Requisitioned supplies to ensure that all spa facilities had adequate supplies of linens, towels, toiletries, and other materials necessary for operation.
- Created a positive work atmosphere by fostering open communication and teamwork among staff members, leading to higher employee satisfaction and retention rates.
Salesperson
Mazda Hai Phong
06.2017 - 03.2018
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Education
Diploma - Business Administration
ILAC International College
Toronto, ON05-2022
Bachelor - Transport Economics
Vietnam Maritime University
Hai Phong, Viet Nam05-2017
Skills
Scheduling coordination
Staff management
Employee motivation
Appointment management
Operational efficiency
Effective communication
Spa operations
Timeline
Spa Supervisor
KJ's Beauty Spa Inc.
03.2025 - Current
Spa Supervisor
Pedi N Nails
05.2023 - 12.2024
Salesperson
Mazda Hai Phong
06.2017 - 03.2018
Diploma - Business Administration
ILAC International College
Bachelor - Transport Economics
Vietnam Maritime University