SUPREET KAUR
Vancouver,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Head Concierge
Centrum Concierge & Security Ltd
2022.07 - Current
- Handled two different high rise in North Vancouver simultaneously.
- Worked on front end and in close contact with junior’s concierge
- Supervised team of 5 junior concierge and trained new and transferred employees on daily tasks performed as junior concierge.
- Managed over 300 suites single handedly.
- Made new access fobs for residents, deactivated lost fobs through GX system.
- Continuously monitored building area through Avigilon camera's system.
- performed various patrols throughout premises to make sure premises is secured.
- Handled packages for residents from various companies such as Amazon, purolator, UPS, eparcels.
- Handled various Amenities booking, move in/out and performed pre and post inspection.
- Worked in close contact with Property management RANCHO and various trades in building.
- Handled cash for all bookings and prepared it for pick up by property management company.
- helped junior concierge after hours in case of emergency.
Weekend Concierge
CMI Concierge & Security
2021.11 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Handled over 25 packages per day.
Dental receptionist
Surrey Dental Clinic
2021.11 - 2022.06
- Serving visitors by greeting, welcoming and directing them appropriately
- Updates clinic calendar with new appointments and sending reminder to patients about the upcoming appointment
- Guiding patients to clinic directories and employee
- Keeps a safe and clean reception area by complying with procedures, rules and regulation
- Certifications- First aid certification (OFA 1)
Guest service representative
Exchange Hotel Vancouver
2020.04 - 2021.07
- Greeting guests upon arrival and making them feel welcomed
- Administering check- ins and check-outs
- Providing front desk services to guests
- Assigning rooms and taking care of administrative duties
- Delivering mails and messages
- Processing guest payments
- Diffusing conflict or tense situation with guests.
Call Center agent
UNICEF, Arch
2019.04 - 2019.09
- Displayed excellent customer service when greeting customers and accepting donations
- Respectfully communicated with diverse population of volunteers and employees
- Explained donors about the policies of the company.
Concierge, Securiguard
2018.07 - 2019.08
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crisis
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility
- Reported irregularities such as fire and safety hazards to maintenance
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
Education
Associate of Science -
Langara College
Vancouver, BC01.2022
Skills
- Organization
- Leadership
- Recruitment
- Reservations Management
- Receiving and shipping
- Office Support
- Coaching
- Employee relations
- Email respondence
- Attending calls
Timeline
Head Concierge
Centrum Concierge & Security Ltd
2022.07 - Current
Weekend Concierge
CMI Concierge & Security
2021.11 - Current
Dental receptionist
Surrey Dental Clinic
2021.11 - 2022.06
Guest service representative
Exchange Hotel Vancouver
2020.04 - 2021.07
Call Center agent
UNICEF, Arch
2019.04 - 2019.09
Concierge, Securiguard
2018.07 - 2019.08
Associate of Science -
Langara College
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