Reman Remandaban
Vancouver,BC
Summary
Accommodating candidate possessing patience, physical stamina and knowledge of Health Care Assistant techniques and protocols.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Head Concierge
Centrum Concierge & Security LTD.
07.2022 - Current
- Addresses residents' residential building concerns and issues through email interactions, SMS exchanges, and/or personally engaging with residents in providing them satisfying resolutions to their residential-related concerns/issues.
- Performing Office Administrator and Front Desk Receptionist roles and responsibilities.
Customer Service Representative Agent
Helpfuel Services DMCC
04.2018 - 04.2021
- Promoted high customer service satisfaction by ensuring customers concern were properly addressed based on company standards, quality control policies, and guidelines.
- Answered 10 inbound calls, 60 chats, and 80 emails to provide outstanding customer service experience to new and long-standing customers. Multi-tasking was always part of job.
Content Writer/Junior Technical Writer
Sykes Asia Inc. WCC
06.2014 - 12.2017
- Utilized exceptional writing, editing, and proofreading skills based on the company's writing style in order to create competitive error-free content.
- Made product simulations for further research, testing, and effectiveness of drafted articles.
- Wrote at least 2 technical product articles a day for customer service agents' reference in resolving issues and for global and/or US website publications.
Education
Health Care Assistant Combined Program - Health Care Assistant
Drake Medox College
Vancouver, BC05.2023
CTP Post-Baccalaureate Certificate in Teaching - English Language And Literature
Philippine Normal University
Manila, Philippines 03.2011
Bachelor of Arts - English Language And Literature
Somascan Fathers Seminary
Lubao, Pampanga City, Philippines03.2006
Skills
- Transporting patients
- Documenting behaviors
- Feeding assistance expert
- Supporting personal needs
- Dementia and Alzheimer's knowledge
- Companionship and emotional support
- Observing responses
- Policy and procedure adherence
- Reporting capabilities
- Data Entry
- Excellent Communication
- Analytical and Critical Thinking
- Organization and Time Management
- Maintenance and Repair
- Flexible and Adaptable
- MS Office
- Cultural Awareness
Certification
- Provincial Violence Prevention for Medium and High-Risk Departments - 8Modules. Issued on February 27, 2023.
- SafeCheck® Advanced Food Safety Certification
Exam Date: 16-Jan-2023
Result:90%
Certificate
Expiry:16-Jan-2028 - Certified in Emergency
First Aid & CPR/AED level C
CSA Std. Z1210-17 – Basic
Expiry Date: 2026-01-14
Issue Date: 2023-01-15
Issued in: BC - HCA Acute Care Certificate (Given on May-17-2023)
- Dementia/Alzheimer's Care Certificate (Given on May-17-2023)
- Medication Assistance Certificate (Given on May-17-2023)
- Mental Health Certificate (Given on May-17-2023)
- Palliative Care Certificate (Given on May-17-2023)
- Safety & Mobility Certificate (Given on May-17-2023)
- WHMIS Certificate Program (Given on May-17-2023)
Timeline
Head Concierge
Centrum Concierge & Security LTD.
07.2022 - Current
Customer Service Representative Agent
Helpfuel Services DMCC
04.2018 - 04.2021
Content Writer/Junior Technical Writer
Sykes Asia Inc. WCC
06.2014 - 12.2017
Health Care Assistant Combined Program - Health Care Assistant
Drake Medox College
CTP Post-Baccalaureate Certificate in Teaching - English Language And Literature
Philippine Normal University
Bachelor of Arts - English Language And Literature
Somascan Fathers Seminary
- Provincial Violence Prevention for Medium and High-Risk Departments - 8Modules. Issued on February 27, 2023.
- SafeCheck® Advanced Food Safety Certification
Exam Date: 16-Jan-2023
Result:90%
Certificate
Expiry:16-Jan-2028 - Certified in Emergency
First Aid & CPR/AED level C
CSA Std. Z1210-17 – Basic
Expiry Date: 2026-01-14
Issue Date: 2023-01-15
Issued in: BC - HCA Acute Care Certificate (Given on May-17-2023)
- Dementia/Alzheimer's Care Certificate (Given on May-17-2023)
- Medication Assistance Certificate (Given on May-17-2023)
- Mental Health Certificate (Given on May-17-2023)
- Palliative Care Certificate (Given on May-17-2023)
- Safety & Mobility Certificate (Given on May-17-2023)
- WHMIS Certificate Program (Given on May-17-2023)
Similar Profiles
Durga Thapa MagarDurga Thapa Magar
Concierge Officer at Centrum Concierge Security ltdConcierge Officer at Centrum Concierge Security ltd
Durga Thapa MagarDurga Thapa Magar
Concierge Officer at Centrum Concierge Security ltdConcierge Officer at Centrum Concierge Security ltd
Margarita Azaneth Salvatierra ToribioMargarita Azaneth Salvatierra Toribio
Concierge at Centrum Concierge & SecurityConcierge at Centrum Concierge & Security