Sunny Humpal
Brampton
Summary
Experienced in steelwork, bringing a strong background in fabrication and assembly. Proven track record of making significant contributions to numerous construction projects, prioritizing structural integrity and safety. Expertise in welding and metal cutting, consistently meeting project deadlines.
Overview
13
13
years of professional experience
Work History
Delivery Driver
MyCourier- Amazon
10.2023 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Loading delivery products from warehouse
- Delivering items to the customer mostly in Toronto Downtown
- Door to Door service.
Steel Worker
JDass Metal
12.2022 - 09.2023
- Maintained clean and organized workspaces, contributing to overall productivity and a safe working environment.
- Followed safety guidelines to fasten structural steel members and hoisted cables, chains and rope.
- Unloaded and positioned prefabricated steel and heavy equipment using hoisting equipment, such as cables, pulleys, or hooks.
Delivery Driver Assistant
Culligan Water Inc.
05.2022 - 11.2022
- Maintained safety standards while assisting driver in maneuvering the vehicle through difficult routes or tight spaces.
- Verified package information, cross-checking invoices to maintain accuracy throughout the delivery process.
- Enhanced customer satisfaction with prompt and courteous service during deliveries.
- Kept warehouse and associated outside areas neat and clean.
- Supported driver in navigating routes, utilizing GPS technology to ensure accuracy and timeliness.
Senior Process Executive
Cognizant Inc.
03.2021 - 04.2022
- Enhanced process efficiency by streamlining workflows and implementing automation strategies.
- Optimized production quality by identifying bottlenecks and developing targeted solutions.
- Optimized technical processes by implementing innovative solutions and troubleshooting complex issues.
- Collaborated with cross-functional teams to identify areas for process improvement, resulting in enhanced productivity.
- Provided end-user support, resolving technical issues quickly and effectively to maintain smooth operations.
- Customer Support via Email and Chat
- Providing support to one of the biggest search engine company
- Helping customers with their payments process
Quality Analyst
Accenture
05.2015 - 05.2019
- Improved data quality by implementing rigorous validation processes and automated checks.
- Enhanced data accuracy through meticulous review and cleansing of large datasets.
- Content Moderation and rater
- Checking the reports and complaints from the customers
- Taking action on those reports according to the company policy, if it’s violating or not
- Keeping the site clean and safe.
- Collaborated with cross-functional teams to identify data discrepancies and develop solutions for improvement.
- Determined root cause of data quality errors and recommended long-term solutions.
Warehouse Manager
Sunbeams Impex Inc.
02.2012 - 05.2015
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Education
Bachelor of Science - Hotel, Resort And Restaurant Management
Centro Escolar University Mendiola
Mendiola, Manila Philippines03-2011
Skills
- Proficient in Multi-Language English, Filipino, Hindi, Punjabi
- Very Good Communication Skills
- Gentle and Courteous to everyone
- Skilled in using Microsoft Office Programs
- Hardworking and Engages in Multi-tasking
- Engages in sports and other recreational activities
- Very good team player
- Quality Assurance
- Root Cause Analysis
- Empathy and patience
- Customer Service
- Continuous Improvement
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Tagalog or Filipino
Native or Bilingual
Timeline
Delivery Driver
MyCourier- Amazon
10.2023 - Current
Steel Worker
JDass Metal
12.2022 - 09.2023
Delivery Driver Assistant
Culligan Water Inc.
05.2022 - 11.2022
Senior Process Executive
Cognizant Inc.
03.2021 - 04.2022
Quality Analyst
Accenture
05.2015 - 05.2019
Warehouse Manager
Sunbeams Impex Inc.
02.2012 - 05.2015
Bachelor of Science - Hotel, Resort And Restaurant Management
Centro Escolar University Mendiola
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