Sunny Humpal
Brampton,Canada
Summary
Detail-oriented Quality Analyst with 5 years of experience in auditing and quality assurance processes. Adept at analyzing data, identifying discrepancies, and implementing corrective actions to ensure compliance with quality standards. Seeking to leverage analytical skills and industry expertise to contribute effectively to Accenture.
Overview
12
12
years of professional experience
Work History
Delivery
EVK- Amazon
10.2023 - 03.2024
- Loading delivery products from warehouse
- Delivering items to the customer mostly in Toronto Downtown
- Door to Door service.
Auditing
CCBST college
07.2023 - 09.2023
- Making sure documents are arranged and filled correctly
- Scheduling payments and settling.
- Documented auditing information utilizing corporate system.
Moving Houses
Freelance company
03.2023 - 07.2023
- Help customer to move to another house
- Includes heavy lifting.
- Developed customized moving plans to cater to individual client needs, ensuring a smooth transition during relocation.
- Managed packing and transportation logistics, providing a stress-free experience for customers during their move.
Delivery and Helper
Culligan Water Inc.
05.2022 - 02.2023
- Deliver fresh water to the customer
- Door to Door service
- Includes heavy lifting up to 60lbs
- Loading and unloading truck with the help of Forklift
- Keeping warehouse clean and tidy.
Senior Process Executive
Cognizant Inc.
03.2021 - 02.2023
- Customer Support via Email and Chat
- Providing support to one of the biggest search engine company
- Helping customers with their payments process
- Handling technical department.
- Spearheaded cross-functional collaboration for improved communication and seamless project execution.
Hindi Bilingual Data and Quality Analyst
Accenture
05.2015 - 05.2019
- Content Moderation and rater
- Checking the reports and complaints from the customers
- Taking action on those reports according to the company policy, if it’s violating or not
- Keeping the site clean and safe.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Analyzed data and identified trends, discrepancies, and areas for improvement.
- Collaborated with cross-functional teams to develop and implement corrective actions and process improvements.
- Prepared comprehensive audit reports detailing findings, recommendations, and action plans.
- Assisted in developing and maintaining quality management systems.
Sales
Amikat Service Inc.
06.2013 - 03.2014
- Introducing site and platform to the client
- Carrying out conversation online/ over the phone and providing personal training
- Accompanying the client through his/her initial activity and provide ongoing support by phone, emails and Chats.
- Drove sales productivity and customer satisfaction.
Warehouse Manager
Sunbeams Impex Inc.
02.2012 - 04.2013
- Checking all the Goods and local deliveries on a daily basis
- Making sure Warehouse is clean and arranged
- Responsible for taking monthly inventory, assisting with releasing orders for the supply.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Managed budget effectively by negotiating vendor contracts and optimizing resource allocation.
Education
Bachelor of Science in Hotel, Restaurant and Management -
Centro Escolar University Mendiola
Manila, Philippines01.2011
LKG - High School -
Dalhousie Public School
01.2007
Skills
- Proficient in Multi-Language English, Filipino, Hindi, Punjabi
- Very Good Communication Skills
- Gentle and Courteous to everyone
- Skilled in using Microsoft Office Programs
- Hardworking and Engages in Multi-tasking
- Engages in sports and other recreational activities
- Very good team player
- Tech-savviness
- Self-motivation and discipline
- Problem-Solving
Hobbies and Interests
- Playing Sports like Soccer, Cricket and Basketball
- Traveling to new places.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Delivery
EVK- Amazon
10.2023 - 03.2024
Auditing
CCBST college
07.2023 - 09.2023
Moving Houses
Freelance company
03.2023 - 07.2023
Delivery and Helper
Culligan Water Inc.
05.2022 - 02.2023
Senior Process Executive
Cognizant Inc.
03.2021 - 02.2023
Hindi Bilingual Data and Quality Analyst
Accenture
05.2015 - 05.2019
Sales
Amikat Service Inc.
06.2013 - 03.2014
Warehouse Manager
Sunbeams Impex Inc.
02.2012 - 04.2013
Bachelor of Science in Hotel, Restaurant and Management -
Centro Escolar University Mendiola
LKG - High School -
Dalhousie Public School
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