Sunil Sunny
Canada
Summary
Versatile and committed professional with PG in Hospitality and extensive experience in housekeeping,front desk and enhancing guest experiences across Cineplex VIP cinemas and luxury hotels. Adept at multitasking, problem-solving, and improving service delivery in fast-paced settings. Proficient in MS Excel and known for outstanding communication skills. Eager to apply creativity and innovation in a full-time role that values teamwork and exceptional guest service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cast Member(Part Time)
Cineplex VIP cinemas
, Canada
10.2023 - Current
- Company Overview: Entertainment and hospitality
- Establishing an exceptional guest hospitality experience
- Managed 100's of guests every day(front desk/podium/Host)
- Greeting and interacting with guests will help them make priceless movie memories
- Serving them food and alcohol and upselling whenever needed
- Adhering to emergency protocols, security measures, and safety guidelines and reporting to manager whenever necessary
- Took care of lounge and bar,Handling POS system
- Bringing care of cleaning tasks include vacuuming carpets, sweeping and mopping floors, organizing clutter, bringing out the trash, and inspecting and cleaning bathrooms.(Housekeeping)
Guest service agent
Heritage hotel
, India
01.2021 - 01.2023
- Company Overview: India
- Welcoming guests as they arrive and checking them into their rooms
- Answering phone calls and responding to guest inquiries
- Handling guest complaints and resolving issues in a timely and professional manner
- Processing payments and maintaining accurate guest records
- Assisting guests with luggage and other requests
- Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
- Maintaining a clean and organized front desk area
- Providing information about hotel amenities, local attractions, and restaurants
- Upselling hotel services and amenities to guests
- Night auditing and housekeeping
- India
Marketing and Media Executive
J and J Event management
, India
01.2018 - 01.2021
- Company Overview: India
- To market and promote the services
- Got 100's of clients in just couples of years
- Supervising of banquets,food,drinks for events
- Checking performance of multimedia content, writing media campaigns, monitoring performance of marketing campaigns
- Coached junior team members on best practices for media planning and buying, cultivating a high-performing team environment
Housekeeping
Heritage Hotel
01.2015 - 01.2018
- Sweep, mop, clean, wax, and polish floors to maintain a neat appearance
- Dust furniture and vacuum carpets, rugs, drapes, and upholstered furniture to keep spaces clean
- Make beds, replace sheets, and restock towels and toiletries for guests
- Respond to guest requests for additional supplies
- Keep linen closets and supply areas well-stocked and organized
- Sanitize public areas like changing rooms, showers, and elevators for cleanliness
- Manage lost and found items by reporting and storing them
- Provide basic facility information to guests when needed
Education
Global hospitality management -
Conestoga College
Ontario12.2024
Global business management -
Conestoga College
Ontario12.2023
Master of Business Administration -
Bangalore university
12.2014
Skills
- Quick-learning
- Accounting
- Ms excel
- Word
- Exceptional communication
- Creativity and Innovation
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Multitasking
- Reliability
- Active Listening
Certification
- Smart Serve, Smart Serve Ontario, 230911282689, 09/09/23, 09/08/28
- Food Handler, Traincan, Inc, 24690414B, 02/2023, 02/2028
- WHMIS, 02/2023, 02/2028
Languages
- English
- Hindi
- Malayalam
- Basic level in French
Timeline
Cast Member(Part Time)
Cineplex VIP cinemas
10.2023 - Current
Guest service agent
Heritage hotel
01.2021 - 01.2023
Marketing and Media Executive
J and J Event management
01.2018 - 01.2021
Housekeeping
Heritage Hotel
01.2015 - 01.2018
- Smart Serve, Smart Serve Ontario, 230911282689, 09/09/23, 09/08/28
- Food Handler, Traincan, Inc, 24690414B, 02/2023, 02/2028
- WHMIS, 02/2023, 02/2028
Global hospitality management -
Conestoga College
Global business management -
Conestoga College
Master of Business Administration -
Bangalore university
Similar Profiles
Maryanne SmithMaryanne Smith
Front of House at Cineplex Cinemas VIPFront of House at Cineplex Cinemas VIP
Aarya GautamAarya Gautam
Runner at Cineplex Cinemas Abbotsford And VIPRunner at Cineplex Cinemas Abbotsford And VIP
Agam SahniAgam Sahni
Part Time Cast Member at Cineplex Cinemas Abbotsford And VIPPart Time Cast Member at Cineplex Cinemas Abbotsford And VIP