Hayden Knelsen
Kitchener
Summary
Versatile and results-driven individual with a strong foundation in customer service, sales, technical installation, and food preparation. Adept at problem-solving, multitasking, and working efficiently in fast-paced environments. Skilled in POS operation, inventory management, and ensuring compliance with safety regulations. A detail-oriented team player with excellent communication skills, strong mechanical aptitude, and the physical stamina to handle demanding roles. Committed to delivering quality service, maintaining organization, and adapting to diverse work environments.
Overview
6
6
years of professional experience
Work History
Cast Member
Cineplex Cinemas and VIP
07.2021 - Current
- Provide exceptional customer service to guests
- Greet guests and assist with ticket purchases and inquiries
- Operate POS systems for ticket and concession sales
- Prepare and serve food and beverages, including alcohol in VIP areas (where applicable)
- Maintain cleanliness of workstations, theaters, and lobby areas
- Assist guests with seating, promotions, and loyalty programs
- Ensure compliance with food safety and alcohol service regulations
- Follow company policies and safety protocols
- Work as part of a team to create a positive guest experience
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
Irrigation Installer
Blue Water Sprinklers (Seasonal)
04.2019 - Current
- Install residential and commercial in-ground irrigation systems
- Read and interpret plans, and specifications according to each individual property.
- Dig trenches and lay pipes for water distribution
- Assemble, connect, and test irrigation components (pipes, valves, controllers, sprinklers, etc.)
- Ensure proper system coverage and water efficiency
- Troubleshoot and repair irrigation system issues (leaks, clogs, broken components)
- Operate hand tools, trenchers, and other equipment safely
- Program and adjust irrigation timers and controllers
- Ensure job sites are clean and restored after installation ensuring the highest level of quality.
- Follow safety regulations and company procedures
Line Cook
Borealis Grille & Bar
05.2023 - 09.2023
- Prepare and cook menu items according to recipes and quality standards
- Set up and stock stations with necessary supplies
- Ensure food presentation meets restaurant standards
- Follow proper food handling, sanitation, and safety procedures
- Work efficiently in a fast-paced kitchen environment
- Assist with inventory management and restocking as needed
- Maintain cleanliness and organization of kitchen stations
- Communicate effectively with kitchen staff and servers
- Follow executive chef and kitchen leadership directions
- Assist in closing duties, including cleaning and storing food properly
Sales Associate
Mister Safety Shoes Inc
10.2022 - 01.2023
- Greet and assist customers in selecting appropriate safety footwear and work gear
- Provide product knowledge and recommendations based on customer needs
- Process sales transactions using POS systems, handle cash, and manage returns/exchanges
- Maintain store cleanliness, organization, and proper product displays
- Assist with inventory management, restocking, and receiving shipments
- Educate customers on workplace safety requirements and product features
- Meet or exceed sales targets and customer service expectations
- Follow company policies, procedures, and safety guidelines
Education
Electrician Technology
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None09-2024
Secondary School -
Kitchener Collegiate Institute
Waterloo, ON06-2023
Skills
- Customer Service & Communication – Engaging with customers, addressing inquiries, and providing product or service recommendations
- Sales & POS Operation – Processing transactions, handling cash, and using point-of-sale systems
- Technical & Mechanical Aptitude – Understanding irrigation systems, using tools, and troubleshooting mechanical issues
- Food Preparation & Safety – Cooking techniques, knife skills, and food handling in compliance with safety regulations
- Problem-Solving & Adaptability – Troubleshooting issues, resolving conflicts, and adjusting to fast-paced environments
- Time Management & Multitasking – Prioritizing tasks efficiently in high-pressure settings
- Physical Stamina & Endurance – Standing for long periods, lifting heavy objects, and working outdoors or in busy environments
- Teamwork & Collaboration – Working effectively with colleagues to achieve goals
- Attention to Detail – Ensuring accuracy in tasks such as food presentation, sales transactions, and system installations
- Inventory Management & Organization – Tracking stock levels, restocking, and maintaining a clean workspace
- Safety Awareness & Compliance – Following safety guidelines, whether in food service, retail, or construction
Languages
English
Professional Working
Timeline
Line Cook
Borealis Grille & Bar
05.2023 - 09.2023
Sales Associate
Mister Safety Shoes Inc
10.2022 - 01.2023
Cast Member
Cineplex Cinemas and VIP
07.2021 - Current
Irrigation Installer
Blue Water Sprinklers (Seasonal)
04.2019 - Current
Electrician Technology
Conestoga College Institute of Technology And Advanced Learning
Secondary School -
Kitchener Collegiate Institute
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