Sundeep Gill
Vaughan
Summary
Proactive and detail-oriented Dental Office Administrator with a track record of enhancing patient satisfaction and streamlining operations at Bramalea Smiles Dentistry. Excelled in insurance verification and patient relations, significantly improving scheduling efficiency and reducing wait times. Demonstrates exceptional time management and a positive attitude, ensuring a welcoming and efficient office environment.
Overview
4
4
years of professional experience
Work History
Dental Ofiice Administrator
Bramalea Smiles Dentistry
08.2018 - 08.2022
- Managed inventory for dental supplies, ensuring timely ordering to prevent stock shortages and minimize costs.
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Coordinated staff schedules to ensure adequate coverage during peak hours and vacations.
- Enhanced office communication by establishing and maintaining effective channels between staff, patients, and dental providers.
- Assisted dentists with treatment coordination efforts, ensuring patients received appropriate care plans tailored to their needs.
- Implemented a digital record-keeping system for improved organization and easy access to patient information.
- Streamlined financial transactions by managing accounts receivable processes effectively, ensuring prompt payments from patients or third parties involved in their care.
- Increased patient satisfaction with thorough insurance verification and accurate billing procedures.
- Maintained compliance with industry regulations by staying updated on changes and implementing necessary adjustments to office protocols.
- Reduced patient wait times through efficient management of the front desk and prioritization of tasks.
- Managed office security protocols, minimizing risks and maintaining a safe environment for both patients and staff members alike.
- Promoted a welcoming atmosphere by overseeing office cleanliness, organization, and decor updates as needed.
Dental Assistant
Bramalea Smiles Dentistry
08.2018 - 08.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Education
Bachelor of Dentistry - Dentistry
National Dental College
Dera Bassi06-2005
Skills
- Claims processing
- Reception duties
- Phone etiquette
- Office organization
- Insurance verification
- Invoicing and billing
- Appointment coordination
- Patient relations
- Payment collection
- Positive attitude
- Customer service
- Time management
- Multitasking Abilities
Languages
English
Full Professional
Hindi
Limited Working
Punjabi
Native or Bilingual
Urdu
Limited Working
Timeline
Dental Ofiice Administrator
Bramalea Smiles Dentistry
08.2018 - 08.2022
Dental Assistant
Bramalea Smiles Dentistry
08.2018 - 08.2021
Bachelor of Dentistry - Dentistry
National Dental College
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