SumanPreet Kaur
76 Albright Rd, Brampton
Summary
Dynamic IT Support Technician with a proven track record at AVT Networks, excelling in software installation and problem diagnosis. Adept at optimizing system performance and enhancing user experience through effective training. Committed to delivering exceptional technical support and fostering a collaborative environment to drive operational success.
Overview
4
4
years of professional experience
Work History
User Support Technician
AVT Networks
05.2025 - Current
- Provided first-level technical support to staff via phone, email, and remote tools, resolving hardware, software, and connectivity issues.
- Assisted with user account management in Active Directory, including password resets and permissions.
- Configured and maintained desktop systems, laptops, printers, and mobile devices.
Delivered user training sessions on software applications and IT security best practices.
IT Support Assistant
Sukheja Telecom
10.2021 - 05.2022
- Supported daily operations by troubleshooting basic hardware and software issues.
- Assisted in system upgrades and patch installations.
- Maintained IT inventory and documented technical procedures.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
Education
No Degree - Tourism And Travel Management
Humber Institute of Technology And Advanced Learning
Toronto08-2024
Skills
- Software installation
- Problem diagnosis
- Performance optimization
- System configuration
- Application support
- Active listening
- Customer success management
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
User Support Technician
AVT Networks
05.2025 - Current
IT Support Assistant
Sukheja Telecom
10.2021 - 05.2022
No Degree - Tourism And Travel Management
Humber Institute of Technology And Advanced Learning
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