Mohammed Mudassir Pasha
Toronto,ON
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
2
2
years of professional experience
Work History
User Support Technician
DS Services
08.2021 - 07.2023
- Enhanced user experience by addressing and resolving technical issues promptly and efficiently.
- Managed help desk tickets with exceptional attention to detail, ensuring resolution within established timeframes.
- Implemented IT policies that resulted in enhanced network security and data protection practices across the organization.
- Reduced downtime for end-users by proactively maintaining hardware and software systems.
- Streamlined the troubleshooting process with effective documentation of common issues and resolutions.
- Boosted company productivity by providing timely IT support and training to employees.
- Assemble, Inspect and test desktops, laptops, servers, and other computer equipment using multi-meters, circuit testers, and other electronic test instruments.
- Refurbished PC’s
- Troubleshooting system failures and providing solutions and technical support.
- Assisted in hardware upgrades, leading to improved overall system reliability and efficiency.
- Assemble parts and components into laptops as required.
- Assist in the development and implementation of procedures and work practices for identifying, reporting, repairing, and inspecting computer equipment for repairs and deficiencies.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Bachelor of Science - Mechanical Engineering
Jawaharlal Nehru Technological University
Hyderabad, India05.2015
Skills
- Proficient in diagnosing and repairing hardware and software issues for both Windows and Mac systems
- Strong knowledge of computer hardware components, including CPUs, GPUs, motherboards, RAM, and storage devices
- Skilled in troubleshooting and resolving network connectivity problems
- Familiar with a wide range of operating systems, including Windows and macOS
- Adept at performing system upgrades, data backups, and virus removal
- Repair and replace laptop parts (screens, keyboards, and body parts) with minimal rework
- Configure, image and boot operating systems (Bios setup / OS Installation)
- Ability to assemble, disassemble desktops, laptop, servers
- Ability to install, upgrade, and configure computer hardware and software
- Strong problem-solving and analytical skills
- Excellent communication and customer service skills
- Ability to work efficiently under pressure and meet tight deadlines
- Detail-oriented and highly organized
- MS office, AutoCad, SolidWorks
- Ability to use hand and power tools
- Problem Diagnosis
- System Configuration
- Software Updates
- Application Support
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
User Support Technician
DS Services
08.2021 - 07.2023
Bachelor of Science - Mechanical Engineering
Jawaharlal Nehru Technological University
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