Carl Valdez
Summary
Dedicated and highly skilled Information Technology graduate with a passion for technical problem-solving, customer service, and team collaboration. Proficient in various operating systems, hardware and software troubleshooting, and network administration. Seeking a challenging role that leverages my skills and allows me to contribute to a dynamic and collaborative team.
Overview
6
6
years of professional experience
Work History
IT Technician/Support
Fueling Brains Academy
09.2022 - Current
- Administered networks by creating user accounts and managing permissions
- Diagnosed and resolved hardware and software issues to ensure optimal system performance
- Conducted proactive maintenance on servers and systems, ensuring uninterrupted network operation during peak usage periods
- Performed internal vulnerability scans to enhance system security
- Coordinated with hardware and software vendors to obtain warranty services, technical support, and replacement products
- Assisted users with connectivity requirements and provided support for output devices
- Installed and tested computers and devices both individually and across networks
- Effectively communicated complex technical information to individuals with diverse backgrounds and job positions
- Resolved networking and connectivity issues to restore network access
- Provided training to users on hardware and software operation and management.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Updated and replaced outdated drivers and software for computers and office machines.
Restaurant Team Member
Tim Hortons
11.2020 - 09.2022
- Processed cashier transactions and responded to customer inquiries
- Operated high-volume mixers and ovens for baking, ensuring product quality
- Ensured strict adherence to standard operating procedures
- Monitored and maintained stock levels in compliance with food safety regulations
- Collaborated with restaurant professionals to ensure exceptional customer satisfaction.
Team Member
KFC
11.2017 - 11.2020
- Conducted equipment maintenance and performed daily check-ups
- Ensured strict compliance with food safety regulations during product preparation
- Collaborated with team members to provide excellent customer service.
Education
Information Technology - Computer Systems -
Southern Alberta Institute of Technology
Calgary, AB06.2022
Bachelor of Science - Information Technology
Tarlac State University
Tarlac, PhilippinesHigh School Diploma -
Bishop Grandin High School
Calgary, AB05.2019
Skills
- Computer Skills: Proficient in Microsoft Windows and Office, experienced in troubleshooting hardware and software issues
- Time Management: Skilled in managing multiple tasks and prioritizing deadlines effectively
- Problem Solving: Capable of identifying and resolving technical issues efficiently
- Good Communication: Strong verbal and written communication skills, able to explain complex technical concepts to individuals from diverse backgrounds
- Customer Service Support: Experienced in providing excellent customer service and support
- Operating Systems: Knowledgeable in iOS, Windows, Android, and Linux operating systems
- Technical Troubleshooting: Proficient in diagnosing and resolving technical problems
- Multitasking and Prioritization: Skilled at handling multiple tasks simultaneously and prioritizing them based on urgency
- Teamwork and Collaboration: Collaborative team player with the ability to work well in diverse professional environments
- Hardware and Software Repair: Experienced in repairing and maintaining hardware and software components
References
Available upon request.
Timeline
IT Technician/Support
Fueling Brains Academy
09.2022 - Current
Restaurant Team Member
Tim Hortons
11.2020 - 09.2022
Team Member
KFC
11.2017 - 11.2020
Information Technology - Computer Systems -
Southern Alberta Institute of Technology
Bachelor of Science - Information Technology
Tarlac State University
High School Diploma -
Bishop Grandin High School
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