HARDEEP KAUR
WINNIPEG
Summary
Experienced with diagnosing and resolving technical issues. Utilizes strong problem-solving skills to enhance user experience. Knowledge of various operating systems and software applications.
Overview
7
7
years of professional experience
Work History
User Support Technician
BASSTEL LTD
06.2022 - Current
- Evaluated and installed computer hardware, networking software and operating system software.
- Enhanced customer satisfaction by resolving complex technical issues and providing efficient solutions by effectively managing escalations and addressing concerns in a timely manner.
- Provided remote assistance via phone or email to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Electronic Technician
TRG Repair Canada Ltd
06.2021 - 06.2022
- Gained recognition for excellent troubleshooting skills, often called upon to resolve complex issues and restore systems to optimal functionality.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Consulted user guides, technical manuals and other documents to research and implemented solutions.
Security Officer, Part Time
G4S Secure Solutions
12.2019 - 05.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
IT Technical Support Specialist
Resource Center
05.2018 - 03.2019
- Responsible for installation and maintenance of IT equipments including ( but not restricted to) printers, scanners.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
Education
Computer System Networking Technician - Post Graduation Diploma
Canadore College of Applied Arts And Technology
Scarborough, ON04-2021
Skills
- Remote technical support
- Software installation
- Customer service
- Help desk experience
- Ticket Resolution Management
- Expertise in Operating Systems
- Technical troubleshooting
- Strong Communication Skills
Languages
English
Punjabi
Hindi
Urdu
Timeline
User Support Technician
BASSTEL LTD
06.2022 - Current
Electronic Technician
TRG Repair Canada Ltd
06.2021 - 06.2022
Security Officer, Part Time
G4S Secure Solutions
12.2019 - 05.2021
IT Technical Support Specialist
Resource Center
05.2018 - 03.2019
Computer System Networking Technician - Post Graduation Diploma
Canadore College of Applied Arts And Technology
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