Rudy Persaud
Scarborough ,ON
Summary
Successful at excelling in fast-paced and competitive environments. Good sales and customer service abilities paired with in-depth knowledge of the banking industry.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Clerk III/End User Support Technician
Demerara Bank Limited
01.2023 - 03.2024
- Improved system performance by regularly updating software and hardware components.
- Managed inventory of equipment, ensuring timely replacement or repair of malfunctioning devices as needed.
- Contributed to the continuous improvement of IT infrastructure by providing valuable feedback based on end-user experiences.
- Developed a strong rapport with end users through consistent communication and effective problem-solving skills.
- Assessed the needs of end users to recommend appropriate hardware or software upgrades as necessary.
- Collaborated with other IT professionals to address complex technical problems effectively.
- Assisted end users with software installation, configuration, and troubleshooting.
- Maximized user productivity through remote support sessions that identified, diagnosed, and resolved issues without requiring onsite assistance.
- Conducted regular maintenance checks to ensure optimal functionality of devices and systems.
- Enhanced user satisfaction by promptly addressing and resolving technical issues.
- Educated end users on best practices for maintaining system health and preventing future issues.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Tested new software and hardware prior to deployment.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Clerk II
Demerara Bank Limited
01.2021 - 12.2022
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Increased efficiency by streamlining filing systems and organizing important documents.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Balanced teller drawers and ATM cash.
- Provided advice on different bank products and financial options.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Evaluated client financial positions and identified most appropriate banking products.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
- Led training programs for both new hires and existing employees, ensuring consistent adherence to industry best practices across all roles within the branch team.
- Assisted in the development of marketing campaigns to attract new customers and increase brand awareness.
- Managed risk exposure by conducting thorough credit assessments for loan applicants.
- Generated reports and analysis of customer data to identify trends and potential business opportunities.
- Educated customers on online banking and mobile banking applications.
- Cross-sold credit cards, loans and other bank products.
- Referred customers to other banking departments for specialized services.
- Executed wire transfers, stop payments and account transfers.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Handled various accounting transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Trained new hires on customer service policies and procedures.
- Counted, verified and handled bank deposits and armored car transactions.
- Wrote and distributed customer correspondence.
- Calculated fees due, interest and change for customer transactions.
- Processed customer applications and approved loans in accordance with bank policy.
Clerk I
Demerara Bank Limited
11.2018 - 12.2020
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Increased efficiency by streamlining filing systems and organizing important documents.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Balanced teller drawers and ATM cash.
- Provided advice on different bank products and financial options.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Evaluated client financial positions and identified most appropriate banking products.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
- Led training programs for both new hires and existing employees, ensuring consistent adherence to industry best practices across all roles within the branch team.
- Assisted in the development of marketing campaigns to attract new customers and increase brand awareness.
- Managed risk exposure by conducting thorough credit assessments for loan applicants.
- Generated reports and analysis of customer data to identify trends and potential business opportunities.
- Educated customers on online banking and mobile banking applications.
- Cross-sold credit cards, loans and other bank products.
- Referred customers to other banking departments for specialized services.
- Executed wire transfers, stop payments and account transfers.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Handled various accounting transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Trained new hires on customer service policies and procedures.
- Counted, verified and handled bank deposits and armored car transactions.
- Wrote and distributed customer correspondence.
- Calculated fees due, interest and change for customer transactions.
- Processed customer applications and approved loans in accordance with bank policy.
Education
Computer Systems Technology - Information Technology
Seneca Polytechnic
Toronto, Ontario01.2026
Bachelor of Science - Information Technology
Texila American University
Georgetown, Guyana 2026
High School Diploma -
Diamond Secondary School
Georgetown, Guyana 12.2018
Skills
- Customer Service
- Cross-selling expertise
- Customer Service-Oriented
- Risk management policies
- Foreign Exchange
- Teller experience
- ATM balancing
- Technical Support
- System Administration
- Remote Technical Support
- Help Desk Support
- System Maintenance
- System Configuration
- ATM Software Knowledge
- ATM Troubleshooting
Websites
Certification
- ACCA Diploma in Financial and Management Accounting (RQF Level 2)
- Technical Support Fundamentals - Google
- Caribbean Secondary Education Certificate (CSEC)
Awards
Best Graduating Student in Electronic Document Preparation and Management
Languages
English
Native or Bilingual
Timeline
Clerk III/End User Support Technician
Demerara Bank Limited
01.2023 - 03.2024
Clerk II
Demerara Bank Limited
01.2021 - 12.2022
Clerk I
Demerara Bank Limited
11.2018 - 12.2020
Computer Systems Technology - Information Technology
Seneca Polytechnic
Bachelor of Science - Information Technology
Texila American University
High School Diploma -
Diamond Secondary School
- ACCA Diploma in Financial and Management Accounting (RQF Level 2)
- Technical Support Fundamentals - Google
- Caribbean Secondary Education Certificate (CSEC)
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