Sumanjeet Suri

Articulated SOP and SLA for the Firm to enhance service levels.

Successfully introduced ATS software leading to better client experience and enhanced team performance management.

Onboarded many global MNC and Indian Conglomerates; increased revenue by over 100% within the first 02 years.

Successfully launched Real Estate vertical offering realty solutions to corporate.

• HR & Administration
• Awarded with the “Best Debut” award for the first year itself
• Responsible for managing end to end HR Operations globally (10 offices)
• Managed the office Administration function for offices in Delhi NCR.

• Corporate HR & Admin
• Appointed as an AGM, promoted to Sr
• GM level within first 02 months
• Member of Pre-Opening team for the Holiday Management Company
• Drafted the Policies and Employee Hand Book for all HR, Office Administration & CRM functions and the general Code of Conduct
• Managed the launch of branch office operations across geographical locations
• Achieved nearly “ZERO” recruitment cost while maintaining timely delivery
• Involved in devising business model for the holiday management company.

• Executed infrastructure project management for new outlets across NCR
• Managed the Communication department on the PAN India basis (budget of over INR 16 crore per annum)
• Implemented Automated Communication Helpdesk and Billing Software
• Negotiated reconciliation Telecom outstanding for entire conglomerate and achieved savings of Rs
• 1.5 crore (over 15% of the due amount)
• Initiated cost optimization projects resulting in saving of over 1.3crore per annum.

• Managed and expedited the Infrastructure project for 500+ seat Call Centre
• Supervised and expedited the rollout of HR & Admin function for over 1000 staff headcount
• Managed the Recruitment & On-boarding for both the BPO and Support functions
• Created Employee Engagement & Retention processes
• Served as Core Team Member for BS7799 certification and ISO Certification
• Initiated the “Home Coming Program”
• Promotion to Manager within first year of joining the organization
• Won the Country Head’s Valuable Contributor Award.

• Member of project team executing Project & Facility Management of 1Lac+ Sq Ft
• Actively involved in the start-up activities of HR & Admin i.e
• Selection and on boarding of the pilot batch
• Managed roll out of the administration and facility management function
• Launched the HRIS & Automated Admin Helpdesk system
• Routine Gamut of HR Operations for over 1500+ employees
• Actively participated in formulation of Employee Manuals & SOP(s).

• Member of first batch of “Merchandising Executives” on the rolls of Coca Cola India
• Participated in first ever merchandising activity covering entire Delhi and involving staff from all verticals and departments of the company
• Planned and expedited Every Dealer Survey covering entire Delhi region (80K+ outlets)
• Participated in Merchandising Impact Campaign covering 18 cities across India
• Mentored a controlled team of 10+ merchandisers covering West Delhi region
• Academic Credentials
• MBA (Specialization in HR)
• MCSD certification