SUMAIYA DAHIR
Winnipeg,MB
Summary
Empathetic Support Worker with sensitive and compassionate approach to cultivating trusting, stimulating lifestyle for residents. Compassionate support worker who possesses caring attitude centered on treating people with dignity and respect. Collaborative team player that is, organized and friendly with excellent interpersonal skills.
Overview
6
6
years of professional experience
Work History
Personal Support Worker
Private Contractor
10.2018 - 06.2019
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Supported meal preparation according to dietary restrictions or preferences of the client.
Summer Activities Coordinator
Chez Rachel
06.2017 - 08.2017
- Led many activities independently, including off-site excursions, exercise classes and arts and crafts sessions.
- Planned activities to inspire children's creativity from the age of 7 and upwards.
- Enhanced participant engagement by incorporating creative indoor and outdoor activities and events into the daily schedule.
- Babysitter for infants aged 7and 9 months during group meetings.
- Promoted physical wellness through the implementation of group exercise classes tailored to various ability levels.
Customer Service Representative
Market Force Information
08.2022 - 06.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved inquiries efficiently via inbound calls and emails
- Documented interactions, updated customer records, and escalated complex problems.
- Collaborated across departments to resolve customer-related issues.
- Navigated multiple computer systems and utilized search tools to find information.
Sales Associate
Rexall
09.2020 - 06.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Adapted to changing priorities and unexpected situations with calm demeanor.
- Resolved customer concerns using strong communication and conflict management skills.
- Built attractive displays and merchandised products.
Ride Operator
North American Midway Entertainment
06.2018 - 08.2018
- Managed ticket collection from amusement park patrons.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Assisted in maintenance and inspection of ride equipment, ensuring optimal performance and safety.
- Taught and trained team members basic ride operations for various attractions.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
Education
University of Winnipeg
Winnipeg, MB04.2021
High School Diploma -
Daniel McIntyre Collegiate Institute, High School
Winnipeg, MB06.2016
Skills
- Daily Living Support
- Positive and Professional
- Data Collection
- Meal Preparation
- Effective communication
- Report Generation
- Cleaning and Sanitizing
- Attention to Detail
- Critical Thinking
- First Aid and Safety
- Team Player
References
References available upon request.
Languages
English
Full Professional
Arabic
Limited Working
Timeline
Customer Service Representative
Market Force Information
08.2022 - 06.2023
Sales Associate
Rexall
09.2020 - 06.2021
Personal Support Worker
Private Contractor
10.2018 - 06.2019
Ride Operator
North American Midway Entertainment
06.2018 - 08.2018
Summer Activities Coordinator
Chez Rachel
06.2017 - 08.2017
University of Winnipeg
High School Diploma -
Daniel McIntyre Collegiate Institute, High School
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