Sumaiya Bhuiyan
Brossard,Quebec
Summary
Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities. Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset.
Overview
5
5
years of professional experience
Work History
Personal Banking Associate
TD Bank
Montreal, Quebec
01.2024 - Current
- Assisted customers in opening savings accounts, checking accounts, credit cards, etc.
- Assisted clients in setting up online banking services, enhancing accessibility and convenience.
- Identified opportunities to cross-sell additional products or services to customers.
- Developed and maintained relationships with new and existing clients, enhancing customer loyalty and bank profitability.
Customer Experience Associate
TD Bank
Montreal, Quebec
05.2022 - 01.2024
- Customized service solutions to meet individual customer needs, enhancing personalization.
- Answered incoming calls, emails, and chats in a timely manner.
- Developed comprehensive procedures for handling escalated issues efficiently.
- Assisted customers with product inquiries and order status updates.
Cosmetician
Brunet
Montreal, Quebec
03.2021 - 08.2021
- Attended professional development workshops related to cosmetology trends or advancements in technology.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Advised clients on skincare routines to enhance makeup application and longevity.
- Assisted with customer requests and answered questions to improve satisfaction.
Cashier
Pharmaprix
Montreal, Quebec
08.2020 - 12.2020
- Maintained work area and kept cash drawer organized.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted and balanced cashier drawers.
Education
High School Diploma -
École De La Synergie - Secondaire
Montreal06-2000
Bachelor of Arts - Marketing
McGill University
MontrealSkills
- Team collaboration
- Customer service
- Sales proficiency
- Multi-tasking
Languages
English
Professional
French
Professional
Bengali
Professional
Hindi
Elementary
Timeline
Personal Banking Associate
TD Bank
01.2024 - Current
Customer Experience Associate
TD Bank
05.2022 - 01.2024
Cosmetician
Brunet
03.2021 - 08.2021
Cashier
Pharmaprix
08.2020 - 12.2020
High School Diploma -
École De La Synergie - Secondaire
Bachelor of Arts - Marketing
McGill University
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