DAOCHEN LIU
Winnipeg,MB
Summary
Professional Summary
Results-driven Personal Banking Associate at BMO with a proven track record in relationship-building, business development, and client advisory. Recognized as a top performer in the Manitoba market, with multiple BMO Grand Ovation awards and consistent ranking in the top 10. Specializes in mutual fund sales and personalized investment strategies, with deep expertise in BMO’s self-directed investing platform and collaboration with InvestorLine managers and Financial Planners to support high-net-worth clients. Proactively identifies opportunities for business banking referrals through OLBB, enhancing client financial operations. IFIC certified and currently pursuing the Financial Planning 1 certificate. Known for a client-first approach, strong emotional intelligence, and a loyal client base built through consistent follow-up and trust. Skilled in social media engagement, leveraging a 10,000+ follower base on Red Note to share financial insights and attract new clients. Committed to continuous learning and delivering expert, personalized financial solutions.
Overview
4
4
years of professional experience
Work History
Personal Banking Associate
BANK OF MONTREAL
Winnipeg, Manitoba
05.2024 - Current
- Demonstrated excellence in client relationship management, business development, and financial advisory services.
- Actively participated in community and university marketing events to attract new clients.
- Built strong partnerships with small business owners to support both employee and business banking growth.
- Received multiple BMO Grand Ovation Awards and ranked among the top 10 performers in the Manitoba market.
- Specialized in mutual fund sales and personalized investment solutions, with expertise in BMO’s self-directed investing platform.
- Collaborated regularly with InvestorLine managers and Financial Planners to deliver tailored strategies for high-net-worth clients.
- Proactively identified opportunities to connect business owners with OLBB or Business Banking partners for holistic financial solutions.
- Served as a Bank At Work Program Ambassador, building partnerships with local organizations and educational institutions.
- IFIC certified and currently pursuing the Financial Planning 1 certificate to enhance professional expertise and client advisory capabilities.
Customer Service Representative
BANK OF MONTREAL
Winnipeg, Manitoba
07.2023 - 05.2024
- Warmly welcomed customers and efficiently handled banking transactions and inquiries to ensure a seamless service experience.
- Proactively identified customer needs through needs-based conversations, creating numerous referral opportunities to BMO partners across various departments.
- Delivered strategic advice on credit card solutions, consistently achieving strong credit card sales performance.
- Promoted digital and self-serve banking options to enhance customer convenience and engagement.
- Reviewed customer profiles to uncover opportunities for everyday banking and credit card products.
- Escalated complex customer situations to management, ensuring timely and effective resolution.
- Contributed to branch business results and elevated customer experience through consistent service excellence.
- Supported operational tasks including inventory management, service request follow-ups, and application processing.
- Managed and reconciled cash transactions between treasury and branch units, ensuring accuracy and compliance.
Line Cook
JOEY KENASTON
Winnipeg, Manitoba
04.2022 - 05.2024
- Worked as a line cook in a fast-paced restaurant environment, demonstrating strong work ethic and adaptability under pressure.
- Communicated effectively with team members during rush hours, ensuring smooth kitchen operations and timely service.
- Developed teamwork and time management skills essential for high-demand situations.
- Gained valuable experience supporting immigration hour needs, showcasing dedication and resilience.
NEW MEDIA PRODUCER
IDO MEDIA
Winnipeg, Manitoba
05.2023 - 07.2023
- Managed social media operations and coordinated with small business owners to understand their products and highlight competitive advantages through targeted online marketing strategies.
- Continuously updated knowledge of digital marketing, video editing, and content trends to drive online traffic and generate new customer leads.
- Built strong relationships with local businesses — including immigration firms, auto dealerships, and other enterprises — resulting in ongoing client referrals.
- Developed promotional content by analyzing products and adapting to evolving media platforms and marketing techniques.
- Demonstrated agility and a strong ability to learn quickly in a fast-changing digital environment.
- Leveraged social media expertise, within compliance boundaries, to expand outreach and attract potential clients to the bank.
English Teacher
XINGHAI RENJIA KINDERGARTEN
DALIAN, LIAONING
07.2021 - 09.2021
- Taught English to kindergarten children, developing strong skills in patience, empathy, and clear communication.
- Simplified complex ideas into engaging lessons tailored to young learners’ unique needs and curiosity.
- Maintained close relationships with parents, building trust through transparency and compassionate communication.
- Managed classroom challenges calmly, resolving conflicts and easing emotions with care and professionalism.
Education
HONOURS BACHELOR OF SCIENCE - FINANCIAL MATHEMATICS AND ECONOMICS
University of Ottawa
Ottawa, Ontario02-2022
Skills
- Client-focused
- Relationship building
- Needs-based conversations
- Trust-building
- Loyalty development
- Business development
- Referral generation
- Mutual fund sales
- Investment solutions
- Strategic advice
- IFIC certified
- Self-directed investing
- OLBB (Online Business Banking)
- Risk management
- Goal-oriented financial advice
- Community engagement
- University outreach
- Event marketing
- Social media strategy
- Time management
- Team collaboration
- Compliance awareness
- Process execution
Timeline
Personal Banking Associate
BANK OF MONTREAL
05.2024 - Current
Customer Service Representative
BANK OF MONTREAL
07.2023 - 05.2024
NEW MEDIA PRODUCER
IDO MEDIA
05.2023 - 07.2023
Line Cook
JOEY KENASTON
04.2022 - 05.2024
English Teacher
XINGHAI RENJIA KINDERGARTEN
07.2021 - 09.2021
HONOURS BACHELOR OF SCIENCE - FINANCIAL MATHEMATICS AND ECONOMICS
University of Ottawa