Luann Maraj
London,Canada
Summary
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
11
11
years of professional experience
Work History
Personal Banking Associate
TD CANADA TRUST
06.2023 - Current
- Establish & maintain impactful customer relationships through sound financial advice, problem resolution, digital education, and informational conversations
- Discover & understand client financial needs/goals using sound advice to align them with the appropriate product mix, building customer-centric confidence and overall financial health
- Conduct compliance, KYC & AML updates, adhering to all policies and procedures
- Generate, manage, and coordinate sales leads through CRM Platform
- Complete various credit applications, timely & efficiently using compliance tools
- Achieve & surpass Individual and department annual sales targets
- Active volunteer member & GENEXT branch lead for fundraising, activities
- Actively supporting & recommending improvement opportunities to process/sales
- Enhancing expertise, providing team support across various departments/branches.
Business Development Officer
BOSLIL BANK LIMITED
03.2021 - 12.2022
- Efficiently review electronic applications and requests for corporate clients
- Examine KYC documents, FATCA and CRS forms to ensure compliance with policies
- Conduct compliance checks via Accuity/World Check/Know your Country
- Generate, manage, and coordinate sales leads through an online CRM Platform
- Travel: attend regional & international conferences, coordinate, and manage presentations, arrange meetings, and prepare sales reports
- Achieve Individual and department annual sales and Fee targets.
Corporate Team Leader, Sales Support
CIBC CARIBBEAN BANK
01.2013 - 02.2021
- Effectively managed client service teams across (St
- Lucia, St
- Vincent, Grenada)
- Engaged with international corporate clients & reviewed applications for accounts
- Successfully conducted and managed internal audit projects, AML/ATF & Compliance reviews
- Liaised with head of compliance & sanction teams during audits and collaborated to mitigate issues, implement controls, and remedy deficiencies reviews
- Liaised with head of compliance & sanction teams during audits and collaborated to mitigate issues, implement controls, and remedy deficiencies
- Analyzed transaction monitoring reports and delegated tasks amongst teams
- Managed and monitored client services workflow, client queries, requests, and complaints
- Monitored and directed international wire transfers, drafts, and other payments
- Coordinated and conducted unit training in customer service, AML, compliance, information security
- Coached and trained new client service officers and interns
- 2018-2020- Received recognition for successfully coordinating and managing the units' internal AML audit, with satisfactory ratings and minimal deficiencies
- 2013-2020- Achieved Captain's choice and Manager's special award, for leadership, customer focus, team player and exceeding expectations for performance
- 2013-2020- Achieved pro-performer, and Amazing Idea awards for designing a system that improved the internal AML reviews and tracking process.
Education
Post-Graduate Diploma- Financial Services Compliance Administration, AML/ AFT, Investment Products & Strategies, Risk Management & Market conduct, Regulatory compliance, Law & Governance, Privacy Management & Identity theft, Project Management, Ethics and Professional Conduct -
SENECA COLLEGE, NORTH YORK, CANADA
Bachelor's Degree BBA- SUMMA CUM LAUDE; President's Honors List -
MONROE COLLEGE, NEW YORK, USA
01.2009
Associate degree- Business Administration; Academic Achievement Award -
SIR ARTHUR LEWIS COMMUNITY COLLEGE, ST. LUCIA
01.2009
Skills
- Canadian Banking Systems: ICBS, Admin Apps, ABT, TSYS, GPS, Transaction Monitory & Report platform, C3, S3, CAMS
- Client Lead Management Systems- ZOHO; Sales Force; Relationship Builder
- Proficient in Microsoft Office Suite; Expert Typing Speed & Accuracy Skills
- Analytical, Critical Thinking & Data Entry Skills
- Project & Team Leadership Experience
- Effective Communication, Presentation & Negotiation skills
- Strategic Planning & Business Development skills
- Financial product knowledge
- Credit analysis
- Anti-Money Laundering
- Client Retention Strategies
- Portfolio Management
- Branch operations
- Loan Processing
Websites
Accomplishments
TD CANADA TRUST:
- New money of over $2.5M in investments in 1st quarter 2024, delivering legendary customer experience.
- Spearheaded New Sales Strategy initiative, resulting 10% improvement in appointment bookings and successful leads.
- Nominated "Team Award" for effective collaboration with various business partners in retention and new business.
CIBC Caribbean Bank:
- Optimized procedures within CSO Corporate Teams, increasing productivity by 25%.
- Awarded "Captains Choice" & "Pro-Performer" Award in 2016 & 2018
- Developed an AML tracker to assist with preparation for annual reviews and Audits.
Languages
Intermediate Spanish
Basic French
Qualifications Certifications
- 2024, ACAMS- Association of Certified Anti-Money Laundering Specialists, 1000521737
- 2023-2004, IFC- Investment Funds in Canada License (Exam due July 2024 with IFSE)
- 2019, FINANCIAL INTELLIGENCE AUTHORITY (FIA), ST. LUCIA, Certificate in AML Training
- 2014, EASTERN CARIBBEAN INSTITUTE OF BANKING & FINANCIAL SERVICES (ECIB), Bds., Certificate in Risk Analysis, Trust & Wealth Management
References
Available upon request
Extracurricular Activities
Professional Singer/ Jazz, Gospel, R&B Enjoys Gym, Hikes & Nature Walks Former Member of The Rotary Club- St. Lucia Former Member of The St. Lucia National Trust & Conservation Authority ABC Literacy Facilitator- Financial Advice Session- Goodwill Team 2023 GENEXT- TD Volunteer (Activities lead- "Back in School" food & school supplies drive Food Bank- Food Drive; Career Fairs support; Sunfest 2023 Volunteer Recent- "Bowling for Miracles" Donation & Volunteer support for Kids, Hosted by TD, RBC and LIBRO Credit Union
10% increase in customer retention,
Lead bookings for GIC and Mortgage renewals.
Timeline
Personal Banking Associate
TD CANADA TRUST
06.2023 - Current
Business Development Officer
BOSLIL BANK LIMITED
03.2021 - 12.2022
Corporate Team Leader, Sales Support
CIBC CARIBBEAN BANK
01.2013 - 02.2021
Post-Graduate Diploma- Financial Services Compliance Administration, AML/ AFT, Investment Products & Strategies, Risk Management & Market conduct, Regulatory compliance, Law & Governance, Privacy Management & Identity theft, Project Management, Ethics and Professional Conduct -
SENECA COLLEGE, NORTH YORK, CANADA
Bachelor's Degree BBA- SUMMA CUM LAUDE; President's Honors List -
MONROE COLLEGE, NEW YORK, USA
Associate degree- Business Administration; Academic Achievement Award -
SIR ARTHUR LEWIS COMMUNITY COLLEGE, ST. LUCIA
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