SUKHWINDER MEHMI
Surrey,BC
Summary
Resourceful Personal Banking Associate known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, financial advising, and regulatory compliance. Excel at communication, problem-solving, and adaptability, ensuring success in meeting client needs and achieving banking objectives.
Overview
5
5
years of professional experience
Work History
Personal Banking Associate
TD canada trust
Surrey, BC
12.2022 - Current
- Responded promptly to customer inquiries by phone or email in an efficient manner.
- Explained various products and services available to customers such as online banking or mobile banking options.
- Assisted customers in opening savings accounts, checking accounts, money market accounts, certificates of deposit, IRAs and other investments.
- Performed daily cash balancing activities for teller drawers as well as ATM machines.
- Attended professional development seminars to stay up-to-date on industry trends.
Customer Experience Associate
TD canada trust
Surrey, bc
04.2022 - 12.2022
- Identified opportunities to improve the customer experience through feedback analysis.
- Organized promotional events aimed at increasing brand awareness among target audiences.
- Developed comprehensive procedures for handling escalated issues efficiently.
- Maintained accurate records of all interactions with customers in CRM system.
- Developed strategies to increase customer loyalty and retention rates.
Security Supervisor
Eagle eye
Surrey, BC
09.2021 - 10.2022
- Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
- Interacted regularly with other departments within the organization to promote collaboration between teams.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Organized regular meetings with key stakeholders providing updates on recent developments in Security operations.
Security Supervisor
Logixx security
VANCOUVER, BC
09.2020 - 03.2021
- Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
- Interacted regularly with other departments within the organization to promote collaboration between teams.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
Web Developer
DOLON MEDIA
SURREY, BC
02.2020 - 09.2020
- Provided technical support in resolving customer issues related to web development projects.
- Debugged client-side issues related to web development projects.
- Used Firebug or Chrome Developer to troubleshoot codes.
- Integrated third-party APIs into existing websites and applications.
- Designed database schemas to store user data securely.
- Developed web applications using HTML, CSS, JavaScript and JQuery.
Web Developer/Design Engineer
SIBLICODE PVT. LTD.
CHANDIGARH
Education
Bachelor of Computer Science - Computer Science
CTIEMT
JALANDHAR05-2015
High School Diploma -
GOVERNMENT SENIOR SECONDARY SCHOOL
PHILLAUR03-2011
Skills
- Branch operations
- Financial Planning
- Loan Processing
- Debt management
- Portfolio Management
- Credit analysis
- Transaction Processing
- Bank Sales
- Cash Handling Accuracy
- Loan Closing
- Teller Support
- Cross-Selling and Partner Referrals
- Financial Institution Regulations
- Product Promotion
- Teller background
- Money Handling
- Wealth Management
- Balance Transfers
- Investment Management
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native/ Bilingual
Timeline
Personal Banking Associate
TD canada trust
12.2022 - Current
Customer Experience Associate
TD canada trust
04.2022 - 12.2022
Security Supervisor
Eagle eye
09.2021 - 10.2022
Security Supervisor
Logixx security
09.2020 - 03.2021
Web Developer
DOLON MEDIA
02.2020 - 09.2020
Web Developer/Design Engineer
SIBLICODE PVT. LTD.
Bachelor of Computer Science - Computer Science
CTIEMT
High School Diploma -
GOVERNMENT SENIOR SECONDARY SCHOOL