Summary
Overview
Work History
Education
Skills
Certificates
Languages
References
Work Preference
Timeline
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Open To Work

Sukhpreet Kaur

Brampton,ON

Summary

Healthcare professional with comprehensive experience in medical administrative tasks and patient interaction. Known for effective office management, ensuring smooth operations and seamless patient flow. Emphasizes teamwork and adaptability, displaying excellent organizational skills and patient-centered approach.

Overview

8
8
years of professional experience

Work History

Medical Office Assistant

Family Medicine and Urgent Care Centre
06.2023 - 09.2025
  • Efficiently managed patient scheduling and appointment bookings to enhance operational flow.
  • Monitored office emails and voicemails for prompt communication with staff and patients.
  • Triaged patients upon check-in to facilitate smooth workflow.
  • Utilized Oscar EMR for updating patient demographics, processing referrals, and uploading medical reports.
  • Confirmed eligibility by verifying patient health cards before appointments.
  • Maintained examination room readiness through diligent preparation.
  • Accurately collected and recorded patient measurements, vital signs and, performed phlebotomy.
  • Supported physician in performing procedures such as IUD insertion/removal, stitches, Pap tests, stress tests, and ECG.

Shift Leader

Mark’s Warehouse
01.2023 - 06.2023
  • Supervised daily operations to ensure adherence to quality and safety standards.
  • Trained and mentored team members on operational procedures and customer service excellence.
  • Coordinated shift schedules to optimize workforce efficiency and meet business demands.
  • Implemented process improvements that enhanced team performance and reduced operational delays.

Customer Service Representative

Subway
01.2018 - 12.2022
  • Assisted customers in selecting menu items and provided accurate order information.
  • Resolved customer inquiries and concerns efficiently to enhance satisfaction.
  • Operated point-of-sale system to process transactions accurately and promptly.
  • Collaborated with team members to ensure timely service during peak hours.
  • Trained new staff on operational procedures and customer service best practices.

Education

Diploma - Medical and Dental Office Administration (MDOA)

Springfield College of Healthcare, Management & Technology
Brampton, ON

Associate of Arts -

Alexander College
Burnaby

Skills

  • Punctuality and reliability
  • Attention to detail
  • Team collaboration
  • Adaptability and learning
  • Organizational skills
  • Multitasking abilities
  • Computer proficiency
  • Problem-solving skills
  • HIPAA compliance
  • Medical terminology knowledge
  • Positive mindset
  • Insurance verification expertise
  • Data entry accuracy

Certificates

  • Certificate - Phlebotomy
  • Certificate - IM Injection (with Sub-Cutaneous, Intradermal Injection & Vaccinations)
  • Certificate - ECG/EKG
  • Certificate - IV Administration
  • Certificate - Patient Health Assessment
  • Certificate- First aid and CPR/AED

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Full Professional

References

  • Reference 1

Name: Sweetie Rani

Designation: Manager

Organization: Family Medicine and Urgent Care Center

Address: 15 Resolution Drive, Brampton, ON, L6Y 4X7

Phone: +1 647-229-6221

Email: sweetirani1409@gmail.com


  • Reference 2

Name: Lovepreet Kaur

Designation: Manager

Organization: Subway

Address: 73A Thompson Dr N, Thompson, MB R8N 1Z7

Phone: +1 647-471-9401

Email: lovepreet881999@gmail.com


Work Preference

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid

Timeline

Medical Office Assistant

Family Medicine and Urgent Care Centre
06.2023 - 09.2025

Shift Leader

Mark’s Warehouse
01.2023 - 06.2023

Customer Service Representative

Subway
01.2018 - 12.2022

Diploma - Medical and Dental Office Administration (MDOA)

Springfield College of Healthcare, Management & Technology

Associate of Arts -

Alexander College
Sukhpreet Kaur