SIYUAN (CHARLOTTE) XU
North York,Canada
Summary
Dedicated and results-driven Customer Service Professional with over 5 years of experience in providing exceptional support and ensuring customer satisfaction in fast-paced environments. Proven expertise in handling high volumes of customer inquiries, resolving complex issues, and fostering strong customer relationships. Known for a calm and empathetic approach, strong problem-solving abilities, and a commitment to continuous improvement. Adept at training and mentoring team members to enhance overall service quality. Passionate about creating positive customer experiences and driving loyalty through superior service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Medical Centre
06.2022 - 08.2022
- Cooperated to set up Accuro system
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
General Manager
Chatime Prince Albert
05.2018 - 08.2021
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
Server
Haidilao Hotpot
12.2022 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Barista
Bengong’s Tea
12.2021 - 04.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Customer Service Cashier
Supervape
07.2023 - Current
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Sales Advisor
GoGo Pet
04.2023 - 08.2023
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Education
Diploma - Primary Care Paramedic
BizTech College
Mississauga, ON10.2024
Bachelor of Arts And Science - Neuroscience, Psychology & Immunology
University of Toronto
Toronto, ON04.2023
Skills
Documentation And Reporting
Advanced Life Support
Basic Life Support
Critical decision-making skills
Certified in Cardiopulmonary Resuscitation and first aids
Customer Service
Reliability and punctuality
Patience and composure
Communication
Time Management
Volunteer Experience
- Volunteer, Sunnybrook hospital
Engaged in socially appropriate conversation with patients, and assisted with set up of a table top activity, Provided escort assistance with patients traveling between room and off-unit location, Set up the patient’s meal tray and kept the patients comfortable while they eat their dinner
- Teaching assistant, Jingbao Scarborough
Organized class schedule, communicated with teacher and ensured student's health and safety during school
- Food bank volunteer, Toronto Jaffray Church
Made and served food for homeless people, assisted with fundraising events, and kept compliance with health, safety and sanitation
Languages
English
Full Professional
Mandarin
Native or Bilingual
Certification
- Mental Health Training - Research about current gaps in clinical psychology filed in Ontario; Studied with case studies to practice CBT therapy;
- Suicide Prevention Program - Learnt to identify suicidal thought and skills to help the people connect with a professional to get help
Timeline
Customer Service Cashier
Supervape
07.2023 - Current
Sales Advisor
GoGo Pet
04.2023 - 08.2023
Server
Haidilao Hotpot
12.2022 - 03.2023
Medical Office Assistant
Medical Centre
06.2022 - 08.2022
Barista
Bengong’s Tea
12.2021 - 04.2023
General Manager
Chatime Prince Albert
05.2018 - 08.2021
Diploma - Primary Care Paramedic
BizTech College
Bachelor of Arts And Science - Neuroscience, Psychology & Immunology
University of Toronto
- Mental Health Training - Research about current gaps in clinical psychology filed in Ontario; Studied with case studies to practice CBT therapy;
- Suicide Prevention Program - Learnt to identify suicidal thought and skills to help the people connect with a professional to get help
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