Sukhman Deep Singh
Brampton,Canada
Summary
Results-driven and skilled Business Analyst with a strong QA background, having more than 9 years of experience, possessing a broad range of soft and technical skills to solve business problems. Proven track record of successfully delivering complex transformation projects for Fortune 500 companies in the IT and Telecom domain. Skilled in using expertise to expand and improve existing services and develop new capabilities. Expert in managing stakeholder interactions and leading cross-functional teams for delivering innovative business solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Systems Analyst
Rogers Communications
12.2022 - Current
- Collaborated with cross-functional project teams on enterprise programs totaling $20M+.
- Acted as a liaison between business units and IT teams, facilitating clear communication and timely resolution of risks and issues.
- Drafted scoping documents, high level design documents, and tangible functional specifications based on business needs to ensure requirement traceability.
- Estimated project costs and managed resource allocation for effective project budgeting.
- Facilitated JAD sessions for effectively collaborating with cross-functional teams to ensure project delivery.
- Drafted user stories and development tasks in Jira.
- Coordinated HLD and DDD reviews and product demos on iteration and milestone deliveries.
- Identified & evaluated risks & constraints related to requirements implementation.
Senior Quality Assurance Analyst
Amdocs
08.2016 - 12.2021
- Developed project plan by providing the inputs from the quality and compliance perspective and determining the criticality of the project, the respective testing strategy and the project quality controls.
- Supported 9 production Go-Live for various customers across the globe.
- Delivered a critical project for a Canadian telecom giant 2 weeks before the required timeframe, thereby reducing the project cost by 10%.
- Led a team of 7 quality analysts by reviewing performance, facilitating, and managing the team activities.
- Developed an internal knowledge repository tool to aid new team members, which helped in cutting down new resource onboarding time by 40%.
- Provided end-to-end project support for all phases of the software development life cycle and the testing support for change management, enhancements, bug fixes and incidents.
- Authored high-level design documents for testing proprietary software and designed test suits, ensuring that the deliverables match the business requirements.
- Managed stakeholder communications for clients across North America and Europe.
- Automated daily status reporting process using data visualization tools, delivering key metrics for measuring KPIs clearly and concisely, resulting in better project visibility for the client.
- Clients: Three Ireland, Vodafone, Rogers Canada and T-Mobile
Testing Executive
Infosys Limited
08.2014 - 07.2016
- Analysed business requirements and devised test strategy.
- Developed billing process automation script which helped in reducing test execution time by 30%.
- Clients: PwC and TeliaSonera (Kcell)
Education
Ontario Graduate Certificate - Business Analytics
Seneca College
08.2022
Bachelor of Computer Applications - undefined
Maharaja Surajmal Institute, GGSIPU
05.2014
Skills
- BSS/OSS
- Requirements Elicitation
- Reporting and Analytics
- Telecom Billing
- Business Analysis
- Middleware Systems
- Agile Workflow
- Data Story Telling
- Jira / Qtest
- MS Office
- Microservices
- Tableau / Power BI
- SAS Enterprise
- Postman
- API Testing
- SQL
Certification
- ISTQB – Foundation Level
- TCPS 2: CORE 2022 – Ethical Conduct for Research Involving Humans
- Google Analytics Advance
OTHER ACHIEVEMENTS
- Received Top Volunteer award for 3 years in a row for my contribution towards CSR initiatives at Amdocs
- Named to Seneca President’s Honour List for both winter 2022 and summer 2022 terms for outstanding academic achievement.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
French
Elementary
Punjabi
Elementary
Timeline
Business Systems Analyst
Rogers Communications
12.2022 - Current
Senior Quality Assurance Analyst
Amdocs
08.2016 - 12.2021
Testing Executive
Infosys Limited
08.2014 - 07.2016
Bachelor of Computer Applications - undefined
Maharaja Surajmal Institute, GGSIPU
Ontario Graduate Certificate - Business Analytics
Seneca College
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