Navneet Kaur
Brampton,Canada
Summary
Dynamic Sales Specialist with a proven track record at NORDIA, driving a 20% increase in customer base through strategic initiatives. Proficient in SQL and data visualization, complemented by exceptional customer service skills. Adept at enhancing product features and maintaining client relationships, ensuring satisfaction and loyalty. Results-driven Sales Specialist with expertise in SQL, Python, and AWS. Increased customer base by 20% through targeted strategies and enhanced customer satisfaction by 15% through effective product analysis.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Specialist
NORDIA
Brampton, Canada
06.2023 - Current
- Increased customer base by 20% in six months through targeted sales strategies.
- Analyzed client feedback to enhance product features, improving customer satisfaction by 15%.
- Provided technical support and solutions for complex product queries.
- Generated weekly and monthly performance reports for senior management.
- Maintained client relationships and standardized sales workflows using Salesforce and Citrix.
Technical Support Representative
Sykes
Remote
05.2022 - 12.2022
- Resolved 95% of Tier 1 technical issues for non-technical users efficiently.
- Escalated complex issues to supervisors and documented solutions.
- Improved knowledge base efficiency by 10% through solution documentation.
Chat Adviser
Concentrix
Remote
05.2021 - 05.2022
- Managed 150+ customer interactions per day, providing accurate product information.
- Escalated major issues and prepared reports for quality assurance.
- Supported sales growth of 12% through lead generation and live chat support.
Web Designer
Global Ventures Immigration Inc
Remote
02.2020 - 04.2021
- Designed and implemented 5+ client websites, improving usability and brand identity.
- Reduced website downtime by 25% through functionality enhancements.
Web Developer
Virtual Xcellence
Remote
05.2019 - 09.2019
- Developed front-end websites for 10+ clients, ensuring responsive design.
- Maintained website security and applied patches, reducing vulnerabilities by 30%.
Web Developer
Smart-Tech Solutions
India, India
08.2016 - 07.2017
- Optimized client websites and implemented emerging technologies, improving site speed by 20%.
Education
Post Graduate Diploma in Design & Development -
Lambton College
Toronto, ON01.2019
Master of Computer Applications -
Punjab Agricultural University
Ludhiana, India05.2016
Bachelor of Computer Applications -
Punjab University
Chandigarh, India04.2013
Skills
- Data and analytics: SQL, Tableau, Excel, data visualization, ETL, data quality and validation, data connectivity
- Programming and tools: Python, PySpark, C, C, Java, JavaScript, HTML, AJAX, JSON, Salesforce, Jira
- Platforms and cloud: AWS (S3, Lambda, Glue, Redshift, QuickSight), Windows, Mac OS, Linux
- Web and development: WordPress, HubSpot, web design and development
- Other skills: customer service, user support, troubleshooting, defect analysis, technical documentation
Certification
- AWS Certified Cloud Practitioner, 2025
- Data Analytics Certificate Course
- SQL: Querying and Managing Data, Khan Academy
- Tableau Creator, Tableau
Languages
- English, Fluent
- Hindi, Fluent
Projects And Data Experience
Data Analytics & ETL Projects
- Shaped raw data from multiple sources into actionable insights through data validation, cleaning, and quality control, processing over 1M+ records.
- Developed and evolved ETL pipelines and data models, reducing manual reporting effort by 40%.
- Built data processing pipelines for ad hoc and operational reporting.
- Prepared technical documentation and SOPs, improving workflow efficiency.
- Ensured data requirements were met for dashboards, operational reports, and analytics requests.
Real-Time IoT & Cloud Data Projects
- Built AWS-based data pipelines using Kinesis, Lambda, Glue, Redshift, and S3.
- Implemented Bronze, Silver, Gold data layering, reducing query latency by 30%.
- Developed QuickSight dashboards for operational insights and anomaly detection.
- Automated deployments using Terraform/CDK, reducing setup time by 50%.
Timeline
Sales Specialist
NORDIA
06.2023 - Current
Technical Support Representative
Sykes
05.2022 - 12.2022
Chat Adviser
Concentrix
05.2021 - 05.2022
Web Designer
Global Ventures Immigration Inc
02.2020 - 04.2021
Web Developer
Virtual Xcellence
05.2019 - 09.2019
Web Developer
Smart-Tech Solutions
08.2016 - 07.2017
Post Graduate Diploma in Design & Development -
Lambton College
Master of Computer Applications -
Punjab Agricultural University
Bachelor of Computer Applications -
Punjab University