Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Answered telephones and provided information about order status, store hours and pharmacy procedures.
Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
Greeted customers and responded to questions with friendly, knowledgeable assistance.
Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Received deliveries of medication shipments, verifying contents against invoices while adhering to proper procedures.
Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
Enhanced customer satisfaction by providing efficient and accurate prescription filling.
Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
Streamlined pharmacy operations with proficient use of pharmacy management software for order processing and record keeping.
Third party billing-Processed insurance claims accurately, minimizing reimbursement issues and ensuring timely payment for services rendered.
Completed cash register transactions by handling credit and cash payments using pharmacy register system.
Pharmacy Assistant / Compounding Assistant
Lemarchand Dispensary & Compounding Pharmacy
12.2020 - 01.2024
Compounding Hazardous and non- hazardous compounds including but not limited to- topicals, oral solutions, suspensions , capsules , RDTs, lozenges etc.
Receiving orders, Data entry , compounding , filling and dispensing drug orders .
Packaging, distributing, shipping medications on a timely manner.
Management and replenishment of inventory.
Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
Optimized resource usage by managing inventory levels, ordering supplies, and maintaining equipment functionality.
Detail oriented , able to work in a fast paced environment while ensuring accuracy.
Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Retail Pharmacy Assistant
Family Plus Pharmacy Silverberry
06.2020 - 11.2020
Enhanced pharmacy efficiency by accurately stocking shelves and maintaining inventory control.
Provided superior service by actively engaging with customers, listening attentively to their needs, and offering helpful advice.
Maintained a clean and organized workspace, promoting a positive environment for customers and staff alike.
Assisted store management with general retail tasks such as merchandising displays and cashier duties when needed.
Pharmacy Technician Intern
William Osler Health System
10.2019 - 12.2019
Enhanced patient care by accurately dispensing medications under the supervision of a licensed pharmacist.
Supported inventory management, ensuring adequate stock levels and timely reordering of medications as needed.
Utilized electronic medical records systems to maintain accurate documentation of patient information and prescription history.
Adhered to all hospital policies and procedures while maintaining a professional demeanor during interactions with patients, staff, and other healthcare providers.
Participated in quality improvement initiatives within the hospital pharmacy setting, contributing to improved patient safety measures.
Maintained confidentiality of sensitive patient information in accordance with HIPAA regulations while providing exceptional customer service during prescription consultations.
Pharmacy Technician Intern
Rexall Pharmacy
09.2019 - 11.2019
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Counted, measured and compounded medications following standard procedures.
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Reviewed and verified customer information and insurance provider information.
Supported inventory management by restocking shelves, rotating stock, and verifying expiration dates to maintain quality control.
Safely disposed of outdated or damaged medications according to proper disposal guidelines, ensuring a safe and secure environment for patients and colleagues.
Developed strong relationships with patients by providing compassionate care, empathetic listening, and clear communication regarding their medication needs.
Education
Pharmacy Technician Diploma - Pharmacy
Algonquin Career Academy
Mississauga, ON
03.2019
Bachelor Of Pharmacy - Pharmaceutical Medicine
Lovely Professional University
Jalandhar,Punjab.India
06.2015
Diploma In Pharmacy - Pharmaceutical Medicine
Lala Lajpat Rai College of Pharmacy
Moga. Punjab. India
05.2012
Skills
5 years of experience working with Kroll
Proficient knowledge of Health watch - doing Data entry, maintaining records, third party billing , maintaining inventory
A highly developed sense of customer care
Strong communication skills ( verbal and written)
Multilingual- English, Punjabi, Hindi
Ability to manage and prioritize tasks
Experience working in retail and compounding pharmacy
Proficient in maintaining inventory, placing drug orders and receiving the medication delivery