Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cecile Daigle

Carleton Place,Canada

Summary

Skilled Pharmacy Assistant with over 6 years of experience working with both HealthWATCH and Kroll. Highly proficient in data entry, filling prescriptions, and maintaining inventory. Dedicated administrative professional, respecting patient confidentiality and providing exemplary customer service. Highly detail-oriented with the ability to prioritize and accomplish many tasks promptly.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Pharmacy Assistant

Mona's Pharmacy
09.2024 - Current
  • Accurately inputting and filling prescriptions using Kroll software, averaging 60 scripts per day. In addition to inputting and creating level A and B compounds, averaging 5 per day while maintaining the workflow, ensuring all tasks are completed promptly.
  • Manually update and maintain accurate inventory levels of all products using CashRX, McKesson, and Kroll software.
  • Process all delivery requests, logging all required information, processing payments through CashRX, and hand-delivering each one to the correct address and individual.
  • Attentively assist customers with any requests while respecting patient confidentiality. Answering phone calls and returning messages, greeting and welcoming customers into the store and offering immediate assistance.
  • Training of multiple staff members simultaneously in different departments, such as data entry, processing injections, filling regular prescriptions, compounding, compliance packing, inventory management, and use of ordering systems.

Pharmacy Assistant

Shoppers Drug Mart
07.2018 - 04.2023
  • Highly proficient with HealthWATCH, McKesson and DC ordering systems, operating POS systems, and understanding of third-party insurance adjudications, particularly with the Ontario Drug Benefit program.
  • Consistently demonstrated ability to expeditiously fill prescriptions averaging 200 scripts per shift, including compounding at level A, enter prescription data using Latin sig knowledge, and maintain personal compliance packaging, with and without the assistance of Shared Services.
  • Qualified to carry out a wide variety of medical services, such as; patient registration on the COVAXON Salesforce system, Shoppers Drug Mart “MedMe” Scheduler, and the Shoppers Drug Mart online Digital Pharmacy.
  • Qualified to carry out a wide variety of delicate merchandising systems, such as maintaining proper inventory levels through regular cycle counting of prescription medications, over-the-counter medications, and medications that fall under the narcotic monitoring system (NMS) guidelines.
  • Routinely assisted in managing overall workflow by preparing patient prescription deliveries, training new staff members, and packaging and returning expired medications from store inventory and patient returns, including sharp disposal (Stericycle) and shredding of confidential medical documentation.

Kennel Attendant

Kennel Club Boarding
12.2023 - 04.2024
  • Performed daily deep cleaning by sanitizing outdoor kennels, indoor sleeping kennels, and the shared play yard.
  • Performed daily dog maintenance by cleaning all bowls and replacing them with fresh food and water, in addition to preparing and administering medications when necessary. When medications were ready, their files were then accurately updated immediately.
  • Provide daily dog care through exercise, observing and checking dogs for good health, and reporting any abnormalities upon discovery. When necessary, assist with grooming.

Sales Associate

Big Country RV
05.2023 - 09.2023
  • Assist customers by using strong interpersonal skills to understand their needs fully. Then, use my knowledge of our extensive inventory to bring them to their ideal camping unit.
  • Manage individual leads using an online Customer Relationship Management (CRM) portal, as well as through email, texting, and phone calls.
  • Negation of financial-based contracts, averaging one sale per week.

Receptionist and Optical Assistant

Heritage Optometric Clinic
03.2022 - 11.2022
  • Counseled and educated first-time contact lens wearers of all ages by demonstrating proper lens care and how to properly insert and remove the contact lenses in a sanitary manner without causing injury.
  • Managed most online communications between patients, opticians, optometrists, and ophthalmologists. Communication was primarily performed through email, with roughly 50 emails per day. The remainder of online contact was through a specialized online portal created by the clinic that allowed patients to order contacts, book various appointment types, and provide information on their medical issues before their appointment. This portal would receive an average of 15 requests throughout the day.
  • Assisted in the optical prescreening processes to maintain patient flow as scheduled. Optical prescreening could include using an Autorefractor for a baseline prescription estimate and to obtain eye pressure levels, testing for colour blindness, and taking a detailed panoramic picture of the retina using optomap imaging, depending on patient requirements as directed by the optometrist.
  • Provided support to coworkers whenever needed by assisting in managing inventory, receiving phone calls and voicemails, then responding or delegating them appropriately, and performing the evening balancing of business transactions and accounts.

Education

Bachelor of Health Sciences - Biomedical Sciences

Carleton University
Ottawa, ON

Diploma with Honours - Ontario Scholar

Carleton Place High School
Carleton Place, ON
06.2018

Skills

  • Over 6 years of experience as a pharmacy assistant, working with Kroll and HealthWATCH
  • Collaborative team member with the ability to work in a fast-paced environment
  • Calculated problem-solving capabilities while maintaining high levels of organization
  • Attentive, fast learner who can efficiently adapt to new tasks and responsibilities
  • Exemplary computer skills, along with coherent communication abilities
  • Maintaining accurate inventory, processing orders and returns
  • Resolving customer issues using strong interpersonal skills

Certification

  • Dog Safe Canine First Aid Certification March 2024
  • Certificate of Training: WHMIS, Worker Health and Safety Awareness in 4 Steps, AODA-Accessibility for Ontarians with Disabilities, and Workplace Violence and Harassment
  • Ontario Motor Vehicle Industry Council (OMVIC) Certification June 2023
  • Mental Health First Aid Certification May 2018

Timeline

Pharmacy Assistant

Mona's Pharmacy
09.2024 - Current

Kennel Attendant

Kennel Club Boarding
12.2023 - 04.2024

Sales Associate

Big Country RV
05.2023 - 09.2023

Receptionist and Optical Assistant

Heritage Optometric Clinic
03.2022 - 11.2022

Pharmacy Assistant

Shoppers Drug Mart
07.2018 - 04.2023

Bachelor of Health Sciences - Biomedical Sciences

Carleton University

Diploma with Honours - Ontario Scholar

Carleton Place High School

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Cecile Daigle