Sukhjeet Singh
Edmonton,Canada
Summary
A proactive and customer-focused Pre-board Screening Officer with a strong commitment to service excellence. I have a proven ability to manage high-pressure situations, de-escalate conflicts, and ensure a seamless experience while upholding the highest security standards. Possessing a deep understanding of Standard Operating Procedures and compliance, I am seeking to leverage my leadership and problem-solving skills to transition into a Service Delivery Manager role. Committed to fostering a positive, compliant workplace culture.
Overview
8
8
years of professional experience
Work History
Pre-board Screening officer
Paladin Airport Security Services
Edmonton, Canada
08.2024 - Current
- Efficiently screening passengers and baggage through airport security checkpoints
- Scanning/testing baggage for prohibited items using X-ray machines, metal detectors, and other technology
- Protecting restricted areas.
- Conducted regular testings of equipments at security checkpoints for functionality.
- Communicating clearly and effectively.
- Enforced security protocols to ensure compliance with federal regulations.
Fleet Dispatcher
Bison Transport
Calgary, Canada
06.2023 - 04.2024
- Utilized GPS tracking systems to monitor vehicle locations and provide up-to-date delivery information to customers.
- Diligently tracked vehicle maintenance schedules, fuel usage, and driver hours to ensure compliance with company policies.
- Responsibly monitored drivers' activities throughout their shifts via radio contact or other means.
- Communicating with customers about freight details, delivery or pickup times, and special handling requests.
Dispatch Supervisor
4tracks Ltd.
Winnipeg, Canada
12.2018 - 05.2023
- Trained, coached and mentored new hires in dispatch operations.
- Assisted with the development of new policies related to dispatch operations as needed.
- Conducted performance reviews for team members to identify areas of improvement.
- Implemented safety protocols for drivers to minimize risk of accidents or injury.
- Supervised daily dispatch operations and coordinated team activities.
- Managed scheduling and routing of deliveries to optimize efficiency.
Human Resources Coordinator
Shree Hari Industries
Bharatpur, India
07.2017 - 09.2018
- Assisted in the recruitment process, including job postings, screening of resumes, scheduling interviews, conducting reference checks and making offers.
- Drafted documents such as employment contracts, offer letters, termination notices and other correspondence.
- Conducted new hire orientations to ensure employees understand company policies and procedures.
Education
Post Graduate - International Business
Manitoba Institute of Trade & Technology
Winnipeg, Manitoba12.2018
Bachelor of Business Administration - Business Administration
Amity University
Jaipur, Rajasthan06.2017
Skills
- Team Leadership
- Conflict resolution & De-escalation
- Operational oversight
- Risk & Incident Reporting
- KPI & Compliance Management
- Effective communication
- Solution oriented thinking
References
References available upon request
Timeline
Pre-board Screening officer
Paladin Airport Security Services
08.2024 - Current
Fleet Dispatcher
Bison Transport
06.2023 - 04.2024
Dispatch Supervisor
4tracks Ltd.
12.2018 - 05.2023
Human Resources Coordinator
Shree Hari Industries
07.2017 - 09.2018
Post Graduate - International Business
Manitoba Institute of Trade & Technology
Bachelor of Business Administration - Business Administration
Amity University
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