Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

JAISIKA SHARMA

Edmonton

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Looking for a challenging role in the organization.

Overview

13
13
years of professional experience

Work History

Pre-Board Screening Officer

GardaWorld
02.2017 - Current
  • Screening passengers, non-passengers and their baggage using screening equipment
  • An ambassador for customer service and interact with passengers and stakeholders alike in a professional manner
  • To ensure that the screening of passengers is completed efficiently and pleasantly
  • Assist in maintaining the flow of passengers to influence efficiency
  • Follow aviation regulations and standard operating procedures at all times
  • Report all incidents using established communication channels

CheckPoint Manager

GardaWorld
06.2023 - 11.2023
  • Achieve daily KPIs and ensure compliance with SOPs
  • Assist screening officers in handling operational matters and
  • Take corrective measures, when needed, following the progressive discipline
  • Build and maintain strong relationships with the stakeholders within aviation security
  • Take an ownership role in screening checkpoint operations and screening compliance
  • lead and mentor Screening officers, promoting an engaged and motivated workforce
  • Conduct regular performance reviews and recommend employee recognition programs


Supervisor

Paradise Lagardere- Edmonton International Airport
08.2016 - 02.2017
  • Manage Team to achieve daily as well as monthly targets as one platform
  • Scheduling people according to their availability
  • Accurate Payroll assistance
  • Answering to all Head Office as well as Vendor E-mails on time to keep everything smooth
  • Communicate effectively with customers, fellow employees, and store management
  • Awareness of Safety Measurements
  • Know store layouts and product attributes in order to assist customers and answer questions
  • Follow all company policies, cash handling policies and special store loss prevention procedures

Assistant Manager

McDonalds O/A James Richer Enterprises
09.2013 - 06.2016
  • Manage team in high-pace environment
  • Motivate staff to achieve set targets in set time
  • Emphasize on team management
  • Customer interaction to create positive environment Ensure customer problems are handled appropriately
  • Cash Management and make deposits
  • Liaised directly with customers to meet needs and maintain satisfaction
  • Oversaw training and daily performance up to 15 team members

Supervisor

Aramark Canada
09.2011 - 04.2013
  • Managed office inventory and placed new supply orders
  • Updated employee paperwork and records
  • Collected cash payments from customers and make change or charge purchases to
  • customer's credit cards and provide customers with receipt
  • Trained staff members to improve sales
  • Scheduled appointments and maintained master calendar
  • Met/exceeded company standards on all key performance areas

Education

Business Operations Diploma -

Centennial College
Scarborough, ON
04.2013

Bachelors of Commerce - Business

GNGC
Ludhiana, Punjab
03.2012

Skills

  • Attention to details
  • Team player and multi tasker
  • Strong work ethic
  • Highly organize
  • Interpersonal skills
  • Communication skills
  • Problem solving skills
  • Decision making
  • Leadership skills
  • Computer proficiency
  • Conflict resolution skills
  • Strong customer service skill
  • Relationship building and management
  • Firearm operations trained
  • Language proficiency: English, Hindi, Punjabi

Additional Information

  • Canadian firearms safety course (CFSC)
  • Canadian Restricted Firearms Safety Course (CRFSC)
  • Restricted Area Identity Card (RAIC) from the Canadian Air Transport Security Authority (CATSA)
  • Award & Recognition earned "Employee of the Year Award" for great Customer service and achieving targets as a team *Best National Candidate Core 2010

Timeline

CheckPoint Manager

GardaWorld
06.2023 - 11.2023

Pre-Board Screening Officer

GardaWorld
02.2017 - Current

Supervisor

Paradise Lagardere- Edmonton International Airport
08.2016 - 02.2017

Assistant Manager

McDonalds O/A James Richer Enterprises
09.2013 - 06.2016

Supervisor

Aramark Canada
09.2011 - 04.2013

Business Operations Diploma -

Centennial College

Bachelors of Commerce - Business

GNGC

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