Sueann Smith- Holder
Scarborough,Canada
Summary
Motivated and service-focused professional with strong experience in customer service and recruitment, including collaborating with companies and drivers to meet diverse operational needs. Skilled in relationship-building, conflict resolution, and delivering exceptional support across various industries. Set to begin college this fall in the Computer Systems Technician – Networking program, bringing a growing foundation in IT integration, problem-solving, and network systems. Committed to continuous learning and contributing to organizational success through a blend of technical and interpersonal strengths.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Registration Officer
Election Canada
04.2025
- As a Registration Officer for Elections Canada, I was responsible for assisting voters with the registration process to ensure accurate and up-to-date electoral records. My duties included verifying voter eligibility, collecting and processing registration information, and updating voter lists in accordance with federal election guidelines. I provided clear instructions and support to voters, answered questions about the registration process, and maintained confidentiality and integrity of personal information. Additionally, I collaborated with election officials to ensure smooth operations at polling stations and contributed to a fair and transparent electoral process.
Emergency Replacement Staff Member
Toronto District School Board (TDSB)
03.2025 - Current
- As an Emergency Replacement staff member with the Toronto District School Board (TDSB), I was called upon to provide immediate, short-term support in school environments during staff absences. My responsibilities included stepping into various roles, such as classroom support, administrative assistance, or supervision duties, depending on the school’s immediate needs. I quickly adapted to new settings, maintained a professional and calm presence, and ensured continuity in student learning and school operations. This role required strong communication skills, flexibility, the ability to follow established school policies, and a genuine commitment to supporting students and staff in a respectful and responsive manner.
Territory Field Recruiter
CRST Transportation Solutions Inc
06.2023 - 08.2024
- As a Territory Field Recruiter for CRST Transportation Inc., I was responsible for recruiting companies with the respective employees qualified to provide the services such as installations of mainly appliances dedicated to accounts such as Best Buy, Lowe’s, and other high-profile retail clients. My role involved making calls, sending messages and emails to company owners to source qualified candidates, conduct interviews, and ensure compliance with client-specific requirements and CRST hiring standards. I collaborated closely with account managers and operations teams to understand route demands, scheduling needs, and customer expectations, allowing me to align recruitment strategies with real-time business objectives. I also maintained strong relationships with driving schools, community organizations, and job centers to build a steady talent pipeline. This position required in-depth knowledge of transportation logistics, excellent communication skills, and a commitment to delivering reliable staffing solutions to meet the needs of CRST’s retail partnerships.
Driver Recruiter
CRST Transportation Solutions Inc
05.2023 - 06.2023
- As a Driver Recruiter for CRST Transportation, I was responsible for sourcing, screening, and onboarding qualified commercial drivers to meet the company’s operational needs. I managed the full recruitment cycle, including reviewing applications, conducting interviews, verifying credentials such as CDL licenses, and ensuring compliance with DOT regulations. I built strong relationships with candidates to guide them through the hiring process, answered inquiries about job expectations, pay, and benefits, and maintained regular communication to ensure a smooth transition into the company. Additionally, I collaborated with internal departments to meet staffing goals, utilized recruitment platforms and marketing strategies to attract applicants, and maintained accurate records of all hiring activities. This role required strong interpersonal skills, attention to detail, and a proactive approach to finding and retaining top talent.
Weather Monitor
CRST Transportation Solutions Inc
10.2022 - 04.2023
- As a Weather Monitor for CRST Transportation, I was responsible for tracking and analyzing real-time weather conditions to ensure the safety and efficiency of fleet operations. I closely monitored forecasts and weather patterns across regional and national routes, identifying potential hazards such as storms, snow, high winds, and flooding. I communicated weather-related risks to dispatchers, drivers, and management, and worked collaboratively with the operations team to plan alternate routes and adjust delivery schedules as needed. I also provided daily and emergency weather briefings, utilizing advanced weather tools and mapping systems to assess risk and support informed decision-making. This role required strong attention to detail, quick thinking, and clear communication to help protect drivers and maintain uninterrupted service.
Senior Customer Service Representative
Giftland Department Store
03.2021 - 09.2022
- A dedicated and customer-focused professional who oversaw two vibrant departments—Luggage and Party Supplies. As the Senior Customer Service Lead, I ensured exceptional service standards while managing a diverse team of staff members. My responsibilities included developing and implementing weekly marketing strategies, supervising daily operations, and ensuring adherence to company policies. I consistently fostered a positive shopping environment and a supportive team culture. With a keen eye for detail and a strong commitment to service excellence, I took pride in leading with integrity and delivering high-quality results.
Education
Computer technology/computer systems technology -
Centennial College
Scarborough, Ontario06.2025
High school/secondary diploma programs, other - undefined
David and Mary Thompson CI
Scarborough, Ontario06.2019
High school/secondary diploma programs, other - undefined
Apex Education
Atlantic Gardens, Guyana06.2018
Skills
- Customer service
- Recruitment
- Team management
- Marketing strategies
- Staff coordination
- Policy adherence
- Relationship building
- Adaptability
- Solution-oriented
- IT integration
- Troubleshooting
- Problem-solving
- Organization
- Detail-focused
- Continuous learning
Certification
- Certificate in Introduction to Sales and Marketing
- Google Technical Support Fundamentals
- Standard First Aid CPR/AED Level C- Red Cross
Timeline
Registration Officer
Election Canada
04.2025
Emergency Replacement Staff Member
Toronto District School Board (TDSB)
03.2025 - Current
Territory Field Recruiter
CRST Transportation Solutions Inc
06.2023 - 08.2024
Driver Recruiter
CRST Transportation Solutions Inc
05.2023 - 06.2023
Weather Monitor
CRST Transportation Solutions Inc
10.2022 - 04.2023
Senior Customer Service Representative
Giftland Department Store
03.2021 - 09.2022
High school/secondary diploma programs, other - undefined
David and Mary Thompson CI
High school/secondary diploma programs, other - undefined
Apex Education
Computer technology/computer systems technology -
Centennial College
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