Friendly and dependable waitress with over four years of experience in fast-paced restaurant environments. Skilled in providing exceptional customer service, handling POS systems, and maintaining a clean and organized dining area. Bilingual in English and Cantonese, with additional proficiency in Mandarin, and basic Thai. Strong background in visual communication through volunteer graphic design work using Canva. Dedicated team player known for multitasking and attention to detail.
Hi, I’m
Juliet Lam
Richmond Hill,Canada
Summary
Overview
14
years of professional experience
Work History
Elections CanadaOntario
Registration Officer
04.2025 - 04.2025
Job overview
- Set up and managed the registration desk at polling station
- Explained voter ID requirements and verified information
- Completed forms for registration and assisted voting
- Helped count ballots on election night
Lobster King Seafood RestaurantOntario
Waitress
10.2018 - 03.2019
Job overview
- Delivered efficient and friendly table service in a busy Chinese seafood restaurant
- Took orders and entered them using POS system
- Ensured tables were clean and turned over quickly
- Assisted in resolving customer concerns and supporting kitchen staff
Hong Kong Brew HouseHong Kong
Waitress
06.2015 - 08.2015
Job overview
- Provided attentive customer service in a busy Western-style restaurant
- Assisted with drink preparation and food running
- Maintained cleanliness and reset tables between guests
McDonald’sHong Kong
Cashier
01.2011 - 01.2012
Job overview
- Operated the NP6 POS system to process customer orders and payments efficiently
- Handled various payment methods, including cash, credit cards, and Octopus cards
- Collaborated with kitchen staff to ensure timely food preparation and delivery
- Maintained cleanliness of service counter and dining area during peak hours
Education
Wedding Planners Institute of CanadaToronto, ON
Certified Wedding and Event Designer (CWD)
08.2019
University Overview
Sheridan CollegeMississauga, ON
Interior Decorating
01-2018
University Overview
Sheridan CollegeMississauga, ON
Architectural Technology
01-2017
University Overview
Albert Campbell Collegiate InstituteToronto, ON
High School Diploma
01-2016
University Overview
St. Margaret’s Girls’ CollegeHong Kong
01.2013
University Overview
Skills
- Customer Service Excellence
- POS System Operation (NP6)
- Multitasking in fast-paced environments
- Team collaboration
- Visual Communication and Design
- Time Management and Organization
- Canva proficiency
Volunteer Experience
Volunteer Experience
- Graphic Design Volunteer, Guardian of Hong Kong & International FCCP (Instagram), Remote (Canada-based), 01/01/19, 12/31/22, Created accurate and visually engaging graphics based on verified news reports and current events in Hong Kong, Produced daily infographics and summaries for two independent Instagram accounts to promote civic awareness, Utilized Canva to design and edit visual content, ensuring clarity and consistency in messaging, Contributed to the credibility and reach of both accounts through well-researched, fact-based visual content
- Set Design Assistant (Volunteer), Scarborough Players, Scarborough, ON, 11/01/15, 11/30/15, Assisted with set design preparation for the theatrical production Parfumerie, Collaborated with the set designer and crew on theatre layout and prop arrangement, Gained hands-on backstage experience in community theatre production
- Usher, Native Earth Performing Art & Aki Studio, 01/01/15, 12/31/15, Assisted patrons with seating and provided program information, Ensured a welcoming environment for theater attendees
- Volunteer – Cantonese Interview Transcription Assistant, Chinese Canadian National Council Toronto Chapter (CCNCTO), Toronto, ON, 06/01/15, 08/31/15, Transcribed Cantonese interviews for the Chinese Elder Abuse Research Project under ethical approval by York University, Completed confidentiality training and followed secure data handling procedures, Collaborated with project researchers to prepare bilingual transcripts for academic analysis and public communication, Contributed to meaningful research that supported awareness of elder abuse prevention in the Chinese Canadian community
- Child Care Educator, 240 Alton Towers Circle, 01/01/14, 12/31/15, Engaged children in educational activities, Demonstrated leadership and problem-solving skills
- Wall Painter, Hong Fook Mental Health Association, Toronto, ON, 01/01/14, 12/31/14, Painted indoor community mural, Applied creative and visual skills to enhance community space
- Sales Volunteer, The Hong Kong Girl Guides Association, Hong Kong, 01/01/14, 12/31/14, Sold flags for donation, Utilized communication skills to engage with the public
Awards
Awards
- Agenda Cover Design – Albert Campbell Collegiate Institute (2016)
- Youth Gallery – Displayed artworks (2015–2016)
- Bridge Building Design Competition – 1st Best Creative Award, Co-curricular Activities Awards in Hong Kong (2012)
- Highly Commended Award – Chinese Dance and Modern Dance, St. Margaret’s Girls’ College, 47th Hong Kong School Dance Festival (2010–2011)
- School Visual Art Exhibition – Entered competition in Hong Kong (2010)
- Honours Award – Chinese Dance and Modern Dance, St. Margaret’s Girls’ College, 46th Hong Kong School Dance Festival (2009–2010)
Additional Information
Additional Information
Microsoft Word, PowerPoint, AutoCAD (Basic), Canva, Active participation in dance groups and school committees, Committee member for cultural events and library organizationTimeline
Registration Officer
Elections Canada
04.2025 - 04.2025
Waitress
Lobster King Seafood Restaurant
10.2018 - 03.2019
Waitress
Hong Kong Brew House
06.2015 - 08.2015
Cashier
McDonald’s
01.2011 - 01.2012
Wedding Planners Institute of Canada
Certified Wedding and Event Designer (CWD)
Sheridan College
Interior Decorating
Sheridan College
Architectural Technology
Albert Campbell Collegiate Institute
High School Diploma
St. Margaret’s Girls’ College
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