Samia Said
Ottawa,Canada
Summary
Dedicated and organized professional seeking a clerical or administrative role. Brings strong communication, time-management, and organizational skills, with experience supporting daily operations in fast-paced environments. Reliable, detail-oriented, and committed to providing efficient administrative support and excellent service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Registration Officer
Elections Canada
Ottawa, CA
04.2025 - Current
- Assisted high volumes of voters with registration and navigating polling stations, providing clear instructions.
- Handled high-volume interactions with professionalism, especially in time-sensitive or high-pressure situations.
- Provided clear explanations to voters about district changes, polling locations, and ID requirements.
Animator/replacement educator
ETOILE DE L'EST (MIFO)
Ottawa, CA
03.2024 - Current
- Managed the daily operations of children's activities, ensuring their safety and engagement.
- Planned and executed activities aligned with organizational objectives to promote child development.
- Maintained clear and professional communication with parents and colleagues.
- Demonstrated adaptability in handling diverse situations and managing groups effectively.
Customer Service Representative
Costco Call Center
Ottawa, CA
04.2024 - 10.2024
- Provided exceptional customer service via inbound calls, resolving customer issues related to products and services.
- Troubleshoot and resolve technical and billing issues, ensuring customer satisfaction and retention.
- Developed problem-solving skills and professionalism under pressure.
Retail Associate / Team Member
Winners
Ottawa, CA
03.2023 - 01.2024
- Provided exceptional customer service in a high-traffic retail environment, assisting customers with product selection, returns, and inquiries.
- Collaborated with team members to complete tasks efficiently and meet daily sales targets.
- Managed challenging situations calmly, resolving customer concerns and ensuring a positive shopping experience.
- Followed safety protocols and assisted with store logistics, including organizing merchandise and moving stock.
Education
Bachelors of Science -
UNIVERSITY OF OTTAWA
Ottawa, ON, CA01.2028
High School -
COLLÈGE CATHOLIQUE MER BLEUE
Ottawa, ON, CA06.2024
Skills
- Administrative & Clerical Support
- Data Entry & Record Management
- Customer Service & Front Desk Support
- Professional Communication (Written & Verbal)
- Scheduling & Calendar Management
- Attention to Detail
- Time Management & Organization
- Confidentiality & Privacy Awareness
- Conflict Resolution & De-escalation
- Microsoft Office (Word, Excel, Outlook)
Certification
- Advanced Leadership Program (ALP), City of Ottawa, Training in leadership, team coordination, and conflict resolution.
- Standard First Aid, CPR, and AED, Comprehensive emergency response and patient safety training.
- AODA Accessibility/IASR Training, Understanding of Ontario's accessibility standards to provide inclusive services.
- WHMIS (Workplace Hazardous Materials Information System), Safe handling and identification of hazardous materials.
- Conflict Resolution and De-escalation Techniques, Managing challenging situations and patient interactions.
- Police Record Check, Verified clearance for working in sensitive healthcare settings.
Languages
- English, proficient
- French, proficient
Timeline
Registration Officer
Elections Canada
04.2025 - Current
Customer Service Representative
Costco Call Center
04.2024 - 10.2024
Animator/replacement educator
ETOILE DE L'EST (MIFO)
03.2024 - Current
Retail Associate / Team Member
Winners
03.2023 - 01.2024
Bachelors of Science -
UNIVERSITY OF OTTAWA
High School -
COLLÈGE CATHOLIQUE MER BLEUE