Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Timeline
Generic

SURAYA ISMAIL

Scarborough,ON

Summary

A vigilant security guard with more than ten years of expertise managing safe and secure areas in retail, corporate, and airport settings. Able to make use of the newest and most sophisticated security tools to guarantee that big buildings and areas continue to receive high-quality services. Able to collaborate with others in a team to minimize theft, disrespectful behavior, vandalism, and violations of organizational rules. Devoted to diligently recording all occurrences and always enhancing the security protocols in place. Methodical Security Personnel with more than eight years of experience in enforcing state and federal laws and city codes according to departmental policies, procedures, and regulations. Proven skills with excellent problem-solving capabilities. Skilled at investigating crimes and accidents while identifying and preserving evidence. Eager to apply abilities to dynamic new positions.

Overview

18
18
years of professional experience
1
1
Certification

Work History

SECURITY OPERATION OFFICER II

ANDERSON SECURITY SERVICES PTE.LTD (SINGAPORE)
06.2022 - 07.2023
  • Recruited, oriented, and trained 175 security personnel on appropriate security rules and procedures for new sites
  • Develop and enforce security protocols, policies, and procedures necessary for safeguarding lives and property
  • Prepare and control budget for security operations to ensure delivery of high-quality security services
  • Oversee coordination of staff during emergency situation
  • Assign guard duties to security personnel to ensure effective distribution of workload
  • Keep track of incidents in order to evaluate them and recommend course of action
  • Oversee installation of safety alarms within and around building premises
  • Schedule shift patrol to ensure building/property is guarded at all times
  • Implement safety and health policies and procedures to protect employees against workplace hazards
  • Develop and manage processes for securing classified and sensitive information
  • Set up key controls on company equipment and facilities to limit access to restricted property
  • Order supply of security tools and equipment required in carrying out security operations
  • Prepare and present reports of incidents and ways to limit reoccurrence
  • Liaise with public law enforcement agencies and fire department
  • Oversee planning and coordination of security operations during high-risk events (F1, National Day Parade)
  • Guided senior leaders on complex employee relations, absence, discipline, and case management processes
  • Managed day-to-day administrative matters for both offices including claims management, work pass administration, MOM (Ministry of Manpower) matters
  • Police Licensing and Regulatory Department administration and other related matters (e.g., ensuring compliance with local employment laws)
  • Assisting with strategic workforce planning, facilitating headcount predictions, and reporting on data analysis/job analysis (levy projection and foreign employment quota)
  • Lead training or internal learning sessions for management and staff as necessary and introduced LMS
  • Organize talent reviews and capability reviews by implementing KPIs Dashboard and PIP (Performance Improvement Plan)
  • Provide counseling to staff and Operations.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites
  • Checked and verified photo identification prior to granting facility access
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot
  • Conducted regular patrols of key areas to spot and control security concerns
  • Acted quickly during emergency situations to reduce opportunity for damage and injury
  • Reported suspicious activities and persons to law enforcement
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
  • Screened individuals and prevented passage of prohibited articles into restricted areas
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
  • Regulated vehicle and pedestrian traffic onto building grounds
  • Responded quickly to emergency situations to assess and deflect issues
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment
  • Monitored CCTV cameras and alarm systems for security breaches
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property
  • Examined doors, windows and gates to verify security
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets
  • Investigated suspicious activities and persons to maintain security of premises
  • Updated shift logs and produced daily reports to document security activities and specific incidents
  • Wrote detailed reports of all security breaches and investigations
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report
  • Issued access cards to authorized personnel to monitor access points
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Checked and verified photo identification prior to granting facility access.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Reported suspicious activities and persons to law enforcement.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Examined doors, windows and gates to verify security.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Wrote detailed reports of all security breaches and investigations.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Issued access cards to authorized personnel to monitor access points.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.

SECURITY OFFICER SUPERVISOR

JURONG ISLAND (DEEP SECURITY SERVICES PTE LTD)
04.2018 - 07.2020
  • Creates, oversees, and puts into effect policies and procedures to recognize, prioritize, and address security issues, and to ensure remote monitoring systems are operating efficiently
  • Respond to emergency needs by contacting local fire, police, or emergency services for assistance
  • Member of Loss Prevention Emergency Management Team
  • Conduct regular physical security and loss prevention audits of distribution center departments
  • Promote and maintain high level of security associate performance, morale, and loss prevention awareness
  • Coordinate management of Safety Data Sheets (SDS), Fire and Hazards Control Team, Local Fire Engine and Medical personnel
  • Responsible for maintaining and monitoring 10-panel CCTV system
  • Oversee visitor management system during regular business hours
  • Defuse potentially hostile situations
  • Rapidly escalate intrusions or other security concerns to Security management.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
  • Reported suspicious activities and persons to law enforcement
  • Checked and verified photo identification prior to granting facility access
  • Acted quickly during emergency situations to reduce opportunity for damage and injury
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
  • Screened individuals and prevented passage of prohibited articles into restricted areas
  • Conducted regular patrols of key areas to spot and control security concerns
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors
  • Regulated vehicle and pedestrian traffic onto building grounds
  • Monitored and evaluated performance of security personnel and provided feedback to improve performance
  • Completed shift handover reports and debriefed next shift upon arrival
  • Trained security workers on site-specified procedures
  • Developed and implemented security policies, procedures and systems to protect personnel, property and data
  • Recorded daily security occurrences in site assignment log
  • Performed security investigations and reported findings to client management
  • Provided first-line support to shift workers during incidents and escalated situations as appropriate
  • Assessed electronic security systems and reported malfunctions
  • Managed security staff rotation for position coverage on breaks
  • Conducted fire drills and other simulated emergencies to determine overall site safety

SENIOR AUXILIARY POLICE OFFICER

SINGAPORE CHANGI AIRPORT (SATS SECURITY SERVICES PTE LTD)
07.2013 - 03.2018
  • Respond to medical emergencies to provide first aid, CPR, or support as needed until medical personnel arrive
  • Attend to 50 calls on average from clients and customers
  • Fill in during shift change and manpower swap
  • Check IDs of airport personnel and report any suspicious behavior
  • Used handheld metal detector and checked IDs of any personnel boarding plane
  • Inspect all other assigned equipment including but not limited to metal handcuffs, CPR life masks, and flashlight
  • Work in every position throughout tenure as needed by management, including Supervisor, Operation Manager, and screening Officer
  • Register all visitors and patients before entering hospital facilities
  • Establish infrastructure roadmap in alignment with SIA corporate and IATA requirements and objectives
  • Supervise and train staff, submit payroll, and monitor security and emergency alarm systems
  • Respond to emergency calls/incidents to assist staff members, patients, visitors, and suspicious activity/persons
  • Maintain security monitoring systems, closed-circuit television (CCTV), internal/perimeter electronic sensors, and communication links
  • Instruct 20 staff new officers (per badge) about patrol routes and explain proper procedures for handling personnel during emergency and non-emergency situations
  • Dispatch patrol officers, monitor security system, fill out daily security reports, and supervise small groups (10) of security officers
  • Demonstrate organizational and management skills by creating schedules, training documents, completing payroll, and training new security officers.
  • Utilized clear communication and interpersonal skills to build relationships with citizens
  • Built excellent rapport and working relationships with community to build trust and improve upon communication
  • Responded to emergency calls to provide assistance to citizens in need
  • Recorded facts to prepare reports documenting incidents and activities
  • Participated in continuous firearms proficiency, defensive driving, and arrest technique training
  • Conducted searches of individuals, vehicles, and premises
  • Identified, pursued, and arrested suspects and perpetrators of criminal acts
  • Monitored crowded public areas and events to mitigate risk and promote safety
  • Monitored criminal activity in community to identify suspicious activity
  • Provided testimony in court proceedings
  • Monitored traffic violations, issuing citations as necessary
  • Performed rescue functions in accidents, emergencies, and disasters by directing traffic and administering emergency medical aid
  • Rendered aid to accident victims and other persons requiring first aid for physical injuries
  • Assisted in special investigations and crime prevention programs
  • Checked vehicle equipment for proper functioning prior to use
  • Thoroughly analyzed criminal information and processed crime scenes
  • Obtained information from arrested subjects to conduct debriefings
  • Handled citation and traffic violation paperwork
  • Built excellent rapport and working relationship with community to build trust and improve upon communication
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Recorded facts to prepare reports documenting incidents and activities.
  • Participated in continuous firearms proficiency, defensive driving, and arrest technique training.
  • Conducted searches of individuals, vehicles, and premises.
  • Identified, pursued, and arrested suspects and perpetrators of criminal acts.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Monitored criminal activity in community to identify suspicious activity.
  • Provided testimony in court proceedings.
  • Rendered aid to accident victims and other persons requiring first aid for physical injuries.
  • Performed rescue functions at accidents, emergencies, and disasters by directing traffic and administering emergency medical aid.
  • Monitored traffic violations, issuing citations as necessary.
  • Handled citation and traffic violation paperwork.
  • Assisted in special investigations and crime prevention programs.
  • Checked vehicle equipment for proper functioning prior to use.
  • Thoroughly analyzed criminal information and processed crime scenes.
  • Obtained information from arrested subjects to conduct debriefings.
  • Trained other officers in firearms and self-defense tactics.

CASE MANAGER FOR MALE & FEMALE HALFWAY HOUSE

COLORADO CITY (DENVER, USA)
01.2011 - 01.2013
  • Recruited as a member of Adams County Screening Community for urgent and community mental health care
  • Managed intake assessments for individuals in crisis, recommended inpatient, group, and individual therapies
  • Assessed individuals with a range of existing and new mental health concerns to devise individual treatment plans
  • Delivered a series of therapeutic and counseling sessions, including trauma therapy and CBT
  • Collaborated in multidisciplinary teams with Social Services, Schools, Health, Law Enforcement representatives, court and policies
  • Help recovered clients to re-intergrade into the community, help with job placement, have weekly meetings to monitor their progress, and create new case management strategies where applicable
  • Collaborate with Other Shelters, religious groups, Volunteers of America, and other government bodies for placement of homeless individuals and funerals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients
  • Developed and implemented comprehensive case management plans to address client needs and goals
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources
  • Monitored clients' progress and tracked client services to provide crisis interventions
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems
  • Collaborated with an interdisciplinary team to determine timely delivery of services
  • Developed comprehensive discharge plans to transition clients to appropriate service providers in community
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs
  • Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing
  • Developed and implemented safety plans for clients at risk of harm to provide protection
  • Utilized trauma-informed approach to promote healing and empowerment for clients
  • Evaluated treatment plans against individual goals and healthcare standards
  • Facilitated individual and group sessions to promote positive behavior change for clients
  • Provided education on health and nutrition for patients to maintain healthy habits and wellbeing
  • Liaised with social worker to expedite financial assistance not covered by insurance
  • Provided leadership, guidance and support to staff members
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
  • Monitored program performance and outcomes for successful delivery of services
  • Participated in community events to promote services and engage with public
  • Partnered with local organizations to expand access to social and community services
  • Assessed community needs and identified resources for social and community service programs
  • Developed and implemented training programs for staff
  • Collaborated with community members to develop and implement service initiatives
  • Researched best practices and developed strategies to improve program outcomes
  • Established and maintained relationships with key stakeholders
  • Implemented strategies to increase public awareness of social and community service programs
  • Analyzed trends and data to inform decision-making and program development
  • Advocated for social and community service programs to increase awareness and funding
  • Created and managed budgets, efficiently allocating resources for social and community service projects
  • Conducted outreach activities to engage local stakeholders in programs
  • Managed volunteer programs focused on providing community services to underserved populations
  • Coordinated with community stakeholders for successful implementation of social and community service initiatives
  • Conducted community workshops to promote different programs and educate public on available services
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks
  • Utilized grant writing skills to secure additional program funding
  • Spearheaded fundraising efforts to support social and community service initiatives

MENTAL HEALTH COUNSELLOR & ADMINISTRATOR

VARIOUS (COLORADO, USA)
08.2007 - 07.2013
  • Attend to ER cases for Overdose on average of 15 cases per night
  • Managed Crisis Call Centre with high volume calls during festive season and COVID-19 period.
  • Answered Suicidal help hotline with 40% increase during COVID-19
  • Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with clients
  • Facilitated smooth discharge by encouraging and reassuring clients throughout transitions
  • Employed methodologies such as cognitive behavioral therapy to assist clients
  • Trained in substance abuse, co-occurring disorders, and effects of employment and housing issues on mental health
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion
  • Observed and monitored client behavior and responses to treatment
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader
  • Encouraged patients to discuss experiences in group and individual settings
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources
  • Displayed sensitivity to cultural and linguistic needs of clients and families served

INTERN

COLORADO CITY DEPARTMENT OF CORRECTION (COLORADO, USA)
05.2005 - 08.2013
  • Customer Service at Student Service Centre at Metro State College of Denver, Colorado, USA(May 2005-May 2007)

VOLUNTEER

Various
05.2005 - 04.2023
  • Collaborated with MOM (Ministry of Manpower), MOH (Ministry of Health) and Local Universities in Singapore- During COVID-19 Pandemic
  • Senior Living Community, Singapore
  • Provide hotline services including crisis intervention, information, and referrals, intake interviews and assessments of clients needing safe housing, information classes, conflict resolution, follow-ups with past clients, monitoring caseload and maintaining case files, develop in addition, implement new procedures, ongoing training, instruction, feedback, and support, volunteer training, assist with child management, support of domestic violence, sexual assault and rape clients through restraining order process, support Spanish speaking clients, crisis intervention for clients, and photograph evidence/injuries
  • Provide 24/7 advocacy on call for sexual assault clients
  • Assist immigrant victims of domestic violence and sexual assault with visas and court support
  • Enable, mediate, coordinate, educate, case manage, facilitate, initiate, and advocate for clients
  • Facilitate domestic violence psycho-educational groups for children and adolescents
  • Child Sex Trafficking (collaborating with Asia Social Services).
  • Assisted with special events and programs
  • Maintained clean, neat, and operational facilities to serve program needs
  • Used strong interpersonal communication skills to convey information to others
  • Supported engaging, fun, and smooth-running events by helping with organization and planning
  • Communicated with staff members to stay informed about volunteer opportunities and events
  • Represented organization positively and professionally while providing community with much-needed services
  • Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates
  • Provided administrative support to department leads to help organize events and fundraisers
  • Completed daily domestic tasks in shelters and group homes to assist people in need
  • Guided troubled individuals to tools and resources necessary for healing
  • Tutored at various competency levels to help people with reading, math and writing skills
  • Planted and maintained gardens to provide fresh produce for individuals in need
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks
  • Developed construction skills by participating in several home builds
  • Provided IT support by setting up and maintaining computers and other necessary technology
  • Coordinated and managed volunteer activities for community service projects
  • Led group discussions and activities to meet different community needs
  • Approached issues proactively to best meet current and future community needs
  • Facilitated community outreach to expand participation and support
  • Educated young people about strategies for driving discussions and promoting social changes
  • Helped clients navigate client social services system and access needed resources
  • Built partnerships with related organizations to develop support and gain greater attention for important issues
  • Coordinated with different service providers to meet clients' individual needs
  • Took active role in client and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns
  • Tracked service activities and outcomes against outlined plans and goals
  • Created educational materials to convey important information to service recipients
  • Kept case files updated, accurate, and aligned with requirements
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society
  • Maintained internal database of service workers, participants, activities and other relevant details Cultivated strong network of providers delivering necessary assistance to indigoes community
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks
  • Helped create comprehensive program to meet specific needs
  • Assisted clients with obtaining housing, employment and support resources
  • Gathered opinions and support from grass-roots supporters to solidify group position
  • Managed cases of low income clients receiving social or community service support
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
  • Provided administrative support to department leads to help organize events and fundraisers.
  • Completed daily domestic tasks in shelters and group homes to assist people in need.
  • Guided troubled individuals to tools and resources necessary for healing.
  • Tutored at various competency levels to help people with reading, math and writing skills.
  • Planted and maintained gardens to provide fresh produce for individuals in need.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Developed construction skills by participating in several home builds.
  • Provided IT support by setting up and maintaining computers and other necessary technology.
  • Coordinated and managed volunteer activities for community service projects.
  • Led group discussions and activities to meet different community needs.
  • Approached issues proactively to best meet current and future community needs.
  • Facilitated community outreach to expand participation and support.
  • Educated young people about strategies for driving discussions and promoting social changes.
  • Helped clients navigate social services system and access needed resources.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Coordinated with different service providers to meet clients' individual needs
  • Tracked service activities and outcomes against outlined plans and goals.
  • Created educational materials to convey important information to service recipients.
  • Kept case files updated, accurate, and aligned with requirements.
  • Supported clients through development of new life skills, obtaining resources, and transitioning back to society.
  • Maintained internal database of service workers, participants, activities, and other relevant details.
  • Cultivated strong network of providers delivering necessary assistance to indigenous community.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Helped create comprehensive program to meet recovery needs.
  • Assisted clients with obtaining housing, employment, and support resources.
  • Gathered opinions and support from grass-roots supporters to solidify group position.
  • Managed cases of low-income clients receiving social or community service support.

Education

Associate of Arts - Applied Psychology

METROPOLITAN STATE COLLEGE (DENVER, USA)
Denver Colorado
09.2007

Bachelor of Arts - Human Resource & Business' Administration

UNIVERSITY OF PORTSMOUTH (UK)
UK
05.2001

Skills

  • Risk assessments
  • Corrections Facility Safety and Security
  • Non-violent confrontation techniques
  • Conflict resolution
  • Security-conscious
  • Work well in a team
  • Excellent organizational and observational skills
  • Superior communication abilities
  • EXCEL/POWER BI: Intermediate Microsoft Excel and POWER BI knowledge; Created automated reporting spreadsheets and Dash Board using Pivot Tables and Power BI for Human Resource and Recruitment department to support their decision-making processes and KPIs Built project schedules to track milestones, updates, and work progress of all team members on a regular basis Prepared data visualizations with Excel charts for weekly and monthly presentations, (levy projection and foreign employment quota)

Certification

  • REGISTERED MENTAL HEALTH PROVIDER, DENVER JUDICIAL DEPARTMENT (COLORADO, USA)
  • SEX OFFENDER CASE MANAGER, SOMB (USA) LEVEL OF SUPERVISION ASSESSMENT CERTIFICATE, DENVER JUDICIAL DEPARTMENT (COLORADO, USA) LEVEL OF RISK: SEX OFFENDER, DRUG & ALCOHOL ABUSE, DENVER JUDICIAL DEPARTMENT (COLORADO, USA)
  • CBT, DBT, REBT, Gestalt Psychotherapy Psychology of Criminal Behavior & Criminology, Crisis Intervention Seminar, Mental Health First Aider
  • CPR, FIRST AID, SECURITY LICENSE, BATON & HANDCUFFING TRANING, ISO 9001:2015, EA Personnel License (No 11C5441)

Affiliations

  • APA
  • ACA
  • CCA
  • CTAA – (Membership Number: 10662322)
  • STATE COLLEGE RESEARCH CLUB
  • HONOR SOCIETY (USA)

Languages

Timeline

SECURITY OPERATION OFFICER II

ANDERSON SECURITY SERVICES PTE.LTD (SINGAPORE)
06.2022 - 07.2023

SECURITY OFFICER SUPERVISOR

JURONG ISLAND (DEEP SECURITY SERVICES PTE LTD)
04.2018 - 07.2020

SENIOR AUXILIARY POLICE OFFICER

SINGAPORE CHANGI AIRPORT (SATS SECURITY SERVICES PTE LTD)
07.2013 - 03.2018

CASE MANAGER FOR MALE & FEMALE HALFWAY HOUSE

COLORADO CITY (DENVER, USA)
01.2011 - 01.2013

MENTAL HEALTH COUNSELLOR & ADMINISTRATOR

VARIOUS (COLORADO, USA)
08.2007 - 07.2013

INTERN

COLORADO CITY DEPARTMENT OF CORRECTION (COLORADO, USA)
05.2005 - 08.2013

VOLUNTEER

Various
05.2005 - 04.2023

Associate of Arts - Applied Psychology

METROPOLITAN STATE COLLEGE (DENVER, USA)

Bachelor of Arts - Human Resource & Business' Administration

UNIVERSITY OF PORTSMOUTH (UK)
  • REGISTERED MENTAL HEALTH PROVIDER, DENVER JUDICIAL DEPARTMENT (COLORADO, USA)
  • SEX OFFENDER CASE MANAGER, SOMB (USA) LEVEL OF SUPERVISION ASSESSMENT CERTIFICATE, DENVER JUDICIAL DEPARTMENT (COLORADO, USA) LEVEL OF RISK: SEX OFFENDER, DRUG & ALCOHOL ABUSE, DENVER JUDICIAL DEPARTMENT (COLORADO, USA)
  • CBT, DBT, REBT, Gestalt Psychotherapy Psychology of Criminal Behavior & Criminology, Crisis Intervention Seminar, Mental Health First Aider
  • CPR, FIRST AID, SECURITY LICENSE, BATON & HANDCUFFING TRANING, ISO 9001:2015, EA Personnel License (No 11C5441)

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SURAYA ISMAIL