Steve Scithraham
Toronto,ON
Summary
Dynamic Services Manager at Staples Canada with a proven track record in revitalizing sales, achieving $1.2M in annual revenue. Expert in retail operations and customer relationship building, I excel in team leadership and financial analysis, driving performance and enhancing customer satisfaction through strategic initiatives and effective training.
Overview
10
10
years of professional experience
Work History
Services Manager
Staples Canada
Leaside
10.2021 - 03.2025
- Revitalized Print Shop sales, achieving $1.2M in annual revenue.
- Managed multiple departments, including Solutionshop, Technology, and Wireless services and Service Ontario.
- Oversaw payroll, profit/loss analysis, staff scheduling, and inventory maintenance.
- Strengthened customer satisfaction efforts, improving store performance and service ratings.
Store Manager
Walking On A Cloud Shoes Store
Toronto, Ontario
09.2015 - 06.2021
- Led store operations, including inventory management, merchandising, and purchasing, to optimize profitability.
- Trained junior employees in sales strategies and customer service to boost overall performance.
- 2018 Top Percentage Increase Award – Recognized for outstanding sales growth.
- Top Customer Service and Online Store Awards – Improved customer ratings through service excellence.
Education
Business Studies Certificate - Business Studies
University of the West Indies
Kingston, Jamaica04.2004
Certified - First Aid & CPR/AED
Canadian Red Cross
Skills
- Retail Operations & Sales Growth
- Staff scheduling & Performance Evaluation
- Inventory Management & Merchandising
- Customer Service & Relationship Building
- Team Leadership & Training
- Financial Analysis & Payroll Administration
Timeline
Services Manager
Staples Canada
10.2021 - 03.2025
Store Manager
Walking On A Cloud Shoes Store
09.2015 - 06.2021
Business Studies Certificate - Business Studies
University of the West Indies
Certified - First Aid & CPR/AED
Canadian Red Cross
Similar Profiles
Cierra MacDonaldCierra MacDonald
Regional Sales Operations & Enablement Manager at Staples CanadaRegional Sales Operations & Enablement Manager at Staples Canada
Danial SalimDanial Salim
Regional Sales Manager at Staples CanadaRegional Sales Manager at Staples Canada
Agnel Savery Andoniradji SaveryAgnel Savery Andoniradji Savery
Technology Sales Supervisor at Staples CanadaTechnology Sales Supervisor at Staples Canada
Karen NeateKaren Neate
Business Support Manager at Staples CanadaBusiness Support Manager at Staples Canada
Sinthuja VijayarajSinthuja Vijayaraj
Intern Waitress at Cibo Wine BarIntern Waitress at Cibo Wine Bar