Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Paras Bajpai

Langley,BC

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

6
6
years of professional experience
1
1
Certification

Work History

SERVICES MANAGER

STAPLES
01.2023 - Current
  • Oversee and support a team of associates, ensuring they provide excellent customer service and adhere to company policies
  • Train new employees and provide ongoing coaching to existing staff to enhance their skills and performance
  • Address customer inquiries and resolve issues efficiently, ensuring a positive shopping experience
  • Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
  • Monitor service standards and implement improvements as necessary to enhance customer satisfaction
  • Identify and implement process improvements to enhance store operations and efficiency
  • Oversee the stocking and replenishment of merchandise to ensure optimal inventory levels and product availability
  • Ensure that store operations comply with company policies, safety regulations, and legal requirements
  • Help set and achieve sales goals by motivating the team and implementing effective sales strategies
  • Monitor key performance indicators (KPIs) and store metrics to assess performance and identify areas for improvement
  • Prepare and review daily, weekly, and monthly reports on store performance, sales, and staffing
  • Maintain accurate records of transactions, staff performance, inventory levels, weekending, bank deposit etc
  • Gather and analyze customer feedback to inform service improvements and address recurring issues
  • Oversaw budgeting and financial planning for different departments , achieving cost savings through streamlined operations and optimized resource utilization.
  • Coordinate in-store promotions and events to drive sales and enhance customer engagement
  • Handle complex customer complaints and escalations, providing solutions that align with company policies
  • Address and manage unexpected issues or emergencies, ensuring minimal disruption to store operations
  • Collaborate with other departments and store leadership to ensure cohesive operations and effective communication
  • Conduct regular team meetings to discuss goals, updates, and feedback, fostering a collaborative and motivated work environment
  • Ensure that the store layout and displays are attractive and in line with company standards to enhance the shopping experience
  • Implement and enforce loss prevention strategies to reduce theft and shrinkage
  • Ensure adherence to safety procedures and protocols to maintain a safe working environment for employees and customers

ASSISTANT PROJECT MANAGER

STAPLES
04.2024 - 09.2024
  • Assisted in the successful completion of kids reflow project by coordinating tasks, monitoring progress, and maintaining documentation.
  • Planned, monitored and analyzed project costs to meet financial goals.
  • Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
  • Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
  • Enhanced team collaboration through regular meetings, clear communication, and shared goalsetting.
  • Played an integral role in the development and implementation of project quality assurance measures, resulting in improved outcomes.
  • Maintained a safe working environment by enforcing compliance with safety standards, protocols, and regulations at all times.

STOWING & DISPATCH LEADER

AMAZON ( SEASONAL )
11.2022 - 04.2023
  • Oversaw day-to-day activities of 40 employees in a warehouse establishment, fostering an inspiring atmosphere to optimize employee experiences.
  • Ensure that all incoming things are received, checked, and confirmed to make sure they are appropriately documented and in good condition
  • To ensure optimal space use and effective retrieval, adopt the right storage strategies to organize and store the products in the warehouse
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Select orders and pack them for distribution, making sure they are precise and well-protected to avoid damage in transit
  • To regularly count products, confirm and monitor inventory levels, and ensure that proper inventory records are retained
  • Arrange pick-up and delivery times with shipping companies and ensure that all required paperwork and labeling is completed correctly and on time
  • Verify that every item is monitored and that the shipping procedure was followed exactly
  • Follow all safety protocols and procedures, including wearing appropriate protective equipment and following safe lifting practices
  • Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
  • Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.

COPY CENTRE CONSULTANT

STAPLES
10.2021 - 01.2023
  • Leading and overseeing the Copy Center's daily operations while ensuring good client interactions, fast order fulfillment, and efficient resource use
  • Assign tasks and responsibilities to team members, giving them direction and feedback while making sure their performance is at its best
  • To minimize downtime, maintain accurate inventory counts, place supply orders, and guarantee that equipment is properly maintained and repaired
  • Developing and implementing recruit training program's as well as ongoing training for current employees to keep them up to date on technological and industry advancements
  • Resolving consumer complaints and difficulties and escalating as necessary to management
  • Ensuring compliance with organizational policies, norms, safety regulations, and environmental standards
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Coordinating FedEx, Purolator, DHL, and other carriers' pickup and delivery services
  • Cultivated customer loyalty, promoted repeat business, and improved sales
  • Analyzing sales data and developing strategies to increase revenue, such as launching new services or offering discounts to customers
  • Forging connections with key clients, identifying opportunities for growth and cross-selling, and collaborating with other departments to meet client needs
  • Taking care of the Copy Center's finances, including billing, budgeting, and monitoring expenses to ensure profitability
  • Upholding a tidy and organized workplace and fostering a pleasant and cooperative team culture

CSR

FRASERWAY RV ( SEASONAL )
04.2022 - 09.2022
  • RV check-ins and drop-offs are what we deal with
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
  • Provided primary customer support to internal and external customers
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Consulted with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Investigated and resolved customer inquiries and complaints quickly
  • Provided excellent customer care by responding to requests, assisting with product selection, and managing ordering functions

FOOD COURT SUPERVISOR

KANPUR INTERMEDIATE EDUCATION CENTRE
01.2019 - 01.2020
  • Ensure that the food court's daily operations are overseen and that all activities are carried out quickly and effectively
  • Watch over and train the staff members who work in the food court to make sure they are aware of their duties and carrying them out as effectively as possible
  • Verify that requirements for hygiene and food safety, as well as laws controlling health and safety, are being observed
  • Create and put into practice ideas that will enhance the general consumer experience, such offering top-notch customer support and making sure the food court is kept tidy and maintained
  • Monitor supply orders and inventories to ensure waste is minimized and stock levels are maintained consistently
  • Monitor sales and revenue as you develop measures to increase profitability
  • Address consumer concerns and issues in a considerate, knowledgeable way
  • Cooperate with vendors and suppliers to ensure that the food court is well-stocked and offers a selection of foods
  • Collaborate with management to create and implement marketing plans that will draw in new clients and keep old ones coming back
  • Be abreast of market trends and advancements and constantly look for ways to enhance the food court's operations and products

Education

Post Bachelorette Diploma - Hospitality and Tourism Management

Capilano University
North Vancouver, BC
01.2023

Bachelor of Science - Hotel and Hospitality Management

Chandigarh University
Chandigarh, India
01.2019

Skills

  • Leadership: Demonstrating the ability to guide and inspire teams to achieve goals is key for any managerial position
  • Staff Development: Highlighting your ability to train, mentor, and foster growth in your team shows you can help employees excel in their roles
  • Operations Management: Proving your capacity to oversee day-to-day operations and ensure smooth workflow across projects and departments is critical
  • Project Management: Showcasing your expertise in managing and delivering projects successfully, on time, and within budget is essential for managerial roles
  • Sales Support: As a manager, demonstrating that you can support and align projects to sales goals will show your versatility and understanding of broader business needs
  • Technical Proficiency: Being skilled in relevant tools and systems (such as Microsoft Office Suite) can be a major asset in a managerial position, ensuring that operations and reporting are seamless
  • Strong Interpersonal Communication Skills: Effective communication with teams, clients, and stakeholders is critical in any managerial role
  • Problem-Solving: The ability to address issues creatively and efficiently is a hallmark of effective management
  • Team-working ability: Although managers often lead teams, they also need to demonstrate their ability to collaborate with others to reach common goals
  • Proficient in Microsoft: Being proficient in Microsoft Office tools like Word, Excel, and PowerPoint is important for a managerial role, as it supports reporting, analysis, and presentations
  • Excellent Verbal Communication Skills: Clear and confident verbal communication is crucial when managing teams, communicating with clients, or presenting to upper management
  • Workplace Safety: Ensuring that the team follows safety protocols is an important managerial responsibility that can’t be overlooked

Certification

Serving It Right

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Full Professional

Timeline

ASSISTANT PROJECT MANAGER

STAPLES
04.2024 - 09.2024

SERVICES MANAGER

STAPLES
01.2023 - Current

STOWING & DISPATCH LEADER

AMAZON ( SEASONAL )
11.2022 - 04.2023

CSR

FRASERWAY RV ( SEASONAL )
04.2022 - 09.2022

COPY CENTRE CONSULTANT

STAPLES
10.2021 - 01.2023

FOOD COURT SUPERVISOR

KANPUR INTERMEDIATE EDUCATION CENTRE
01.2019 - 01.2020

Post Bachelorette Diploma - Hospitality and Tourism Management

Capilano University

Bachelor of Science - Hotel and Hospitality Management

Chandigarh University

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Paras Bajpai