STEPHEN SALAWU
KAMLOOPS,Canada
Summary
Financial professional with proven track record of delivering comprehensive financial advice and solutions. Known for strong analytical skills and ability to develop effective financial strategies. Collaborative team player with focus on achieving client satisfaction and adapting to changing market conditions.
Overview
7
7
years of professional experience
Work History
Senior Customer Experience Associate
Scotiabank
09.2022 - Current
- Looked for additional ways to expand products to customers by upselling new products and services.
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Maintained an up-to-date knowledge of company offerings in order to provide relevant recommendations based on client needs.
- Worked diligently toward meeting or exceeding KPIs related to metrics such as average handle time, first call resolution, and overall customer satisfaction scores.
Digital Care Consultant
Rogers Communications Canada Inc
05.2023 - 08.2023
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Adapted quickly to new software platforms and tools used within the live chat environment to maintain optimal efficiency levels throughout shifting circumstances.
- Identified opportunities for upselling and cross-selling during interactions, boosting revenue generation efforts.
CRM
Zenith Bank
09.2019 - 04.2021
- Developed customized reports for improved sales forecasting and accurate performance tracking.
- Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decisionmaking.
- Managed customer relations on ongoing basis to maximize customer retention.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Created activities and engagements to enhance customer experience, knowledge, and patronage.
- Created customer support strategies to increase customer retention.
Marketing Manager
Right Home Properties Ltd
09.2017 - 04.2019
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
Education
Post Graduate Degree - Marketing
Thompson Rivers University
Kamloops, BC12-2024
Bachelor Degree - Economics
University Of Hertfordshire
Hatfield, Hertfordshire04.2016
Skills
- Problem resolution
- Microsoft office
- Relationship building
- Direct sales
- Business development
- Salesforce CRM
- Digital marketing
- Marketing analytics
Hobbies and Interests
- Fitness
- Meeting people
- Travelling
- Reading
- Playing chess
References
References are available on request.
Languages
English
Native or Bilingual
Timeline
Digital Care Consultant
Rogers Communications Canada Inc
05.2023 - 08.2023
Senior Customer Experience Associate
Scotiabank
09.2022 - Current
CRM
Zenith Bank
09.2019 - 04.2021
Marketing Manager
Right Home Properties Ltd
09.2017 - 04.2019
Bachelor Degree - Economics
University Of Hertfordshire
Post Graduate Degree - Marketing
Thompson Rivers University
Similar Profiles
Kathyayani ThangiralaKathyayani Thangirala
Quality Assurance Specialist at ScotiabankQuality Assurance Specialist at Scotiabank
POOJA LUHARPOOJA LUHAR
Financial Advisor at SCOTIABANKFinancial Advisor at SCOTIABANK
Denise DupenDenise Dupen
Customer Experience Associate at ScotiabankCustomer Experience Associate at Scotiabank