Computer Literate
Aanshi Ganoo Changia
Senior Customer Experience Associate
Vernon
Summary
Knowledgeable and dedicated customer service professional with extensive experience in this industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Senior Customer Experience Associate
Scotiabank
02.2024 - Current
- Implemented measures to ensure compliance with industry regulations, protecting both customers and the organization from potential liabilities.
- Promoted a culture of continuous improvement within the team by regularly soliciting feedback from colleagues on best practices for enhancing performance.
- Collaborated closely with sales teams during account transitions or complex negotiations involving multiple stakeholders.
- Enhanced customer satisfaction by efficiently resolving service issues and providing timely solutions.
Customer Experience Associate
Scotiabank
10.2022 - 01.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Facilitated seamless transactions by guiding customers through the purchasing process while addressing any concerns or questions raised along the way.
- Maintained an up-to-date knowledge of company offerings in order to provide relevant recommendations based on client needs.
- Employed active listening skills to accurately understand customer concerns and address them effectively.
Physical Therapist
CEDEM
04.2015 - 12.2021
- Constructed physiotherapy treatment plans to increase functionality and strength.
- Taught patients how to use braces, crutches and prosthetic devices to reduce pain.
- Supported patients' progress and physical health by prescribing and demonstrating at-home exercises.
- Recorded patient prognosis, treatment and responses into reports and patient charts.
Education
Bachelor's of Physiotherapy - Physiotherapy
Dr NTR University
Vijawada, India 10.2008 - 05.2013
Skills
Customer support
Customer Relationship Management
Problem-solving skills
Complaint resolution
Quality assurance
Software
Timeline
Senior Customer Experience Associate
Scotiabank
02.2024 - Current
Customer Experience Associate
Scotiabank
10.2022 - 01.2024
Physical Therapist
CEDEM
04.2015 - 12.2021
Bachelor's of Physiotherapy - Physiotherapy
Dr NTR University
10.2008 - 05.2013
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