Stephen Moffat
London,ON
Summary
Resourceful and innovative Instructional Designer with over 15+ years of experience in e-learning and curriculum development for a wide variety of areas within Canada Life. This includes 6 years of experience working with our LMS systems. Routine job duties include uploading content, creating reporting, and maximizing the potential of the LMS systems. My previous role as a technical trainer would constantly require me to learn new systems quickly and train others on how to use them. This would include offering insightful analysis of content and design to create value-added learning programs that achieve desired business outcomes. I would routinely provide admin support for other trainers and associate trainers while they conducted their training. I have very strong communication and interpersonal skills to build relationships with stakeholders and assess learning needs.
Overview
19
19
years of professional experience
Work History
Instructional Designer
Canada Life
12.2017 - Current
- Enhance the e-learning experience by designing interactive and engaging instructional materials.
- Collaborate with subject matter experts to create accurate, relevant, and effective learning content.
- Designed multimedia presentations that incorporated audio, video, and graphics for engaging online courses.
- Conduct needs analysis to identify areas for instructional improvement and targeted training solutions.
- Implement successful instructional design projects from concept to completion.
- Evaluate existing course materials, identifying opportunities for enhancement or revision based on learner feedback.
- Optimize learning outcomes by aligning instructional objectives with business goals and performance metrics.
- Apply adult learning principles to ensure optimal engagement levels among diverse groups of learners.
- Incorporate best practices in instructional design methodologies like ADDIE into project workflows.
- Manage multiple projects simultaneously while maintaining high-quality deliverables under tight deadlines.
- Conduct post-training evaluations to measure the effectiveness of instruction and identify areas for continuous improvement.
- Developed instructor-led training materials that supported face-to-face classroom instruction for blended learning environments.
- Designed course materials and supported implementation.
Customer Service Rep
Canada Life
01.2015 - 11.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Technical Product Trainer
Stream Global Services
06.2005 - 12.2014
- Improved employee performance by designing and implementing effective training programs.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Promoted a culture of continuous learning within the organization by advocating for ongoing professional development opportunities.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Developed effective training plans based on department needs and objectives.
- Developed individualized training plans to achieve staff readiness.
- Educated clients on proper use of products and systems.
Education
No Degree - Instructional Design
Western - Center For Teaching And Learning
London, ON12.2022
No Degree - Business Administration
Georgian College of Applied Arts And Technology
Barrie, ON06.1995
Skills
- LMS Administration
- Adaptive Learning
- Classroom Expertise
- Product Development
- Learn New Systems easily
- Course Material Creation
- Implementation Support
- Learning Strategies
- Curriculum Design
- Curriculum Implementation
- Feedback Analysis
- Curriculum Development
- Problem-Solving
- Time Management
- E-Learning Design
- Attention to Detail
- Business Needs Analysis
Languages
English
Native or Bilingual
French
Elementary
On a personal note I am an avid cinephile and lover of all music ( a well known Beatles fanatic).
Since I was a young boy I have always LOVED listening to The Beatles (something I was gifted from both my parents). Along with that I grew to become a very big Lover of cinema in all genres and it is something I continue to enjoy to this day (my physicial media collection is quite expansive - a joy for me but a slight disdain for my wife :) ).
Timeline
Instructional Designer
Canada Life
12.2017 - Current
Customer Service Rep
Canada Life
01.2015 - 11.2017
Technical Product Trainer
Stream Global Services
06.2005 - 12.2014
No Degree - Instructional Design
Western - Center For Teaching And Learning
No Degree - Business Administration
Georgian College of Applied Arts And Technology
Similar Profiles
Pathorn ChatutipsompolPathorn Chatutipsompol
Sr. Customer Relations Specialist at Canada LifeSr. Customer Relations Specialist at Canada Life
Jennifer StevensJennifer Stevens
Manager, Program Support at Canada LifeManager, Program Support at Canada Life
Nicole LaplanteNicole Laplante
Customer Service Supervisor at Canada LifeCustomer Service Supervisor at Canada Life