Summary
Overview
Work History
Education
Skills
Phone
Languages
Timeline
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Jihad Abdelmagid

London

Summary

Highly motivated sales professional with 5+ years of experience in Sales environments, delivering exceptional results and exceeding targets through strong relationship-building skills and a deep understanding of customer needs. and achieving business goals.

Overview

7
7
years of professional experience

Work History

Customer Relations Specialist

Canada life
11.2023 - Current
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Logged call information and solutions provided into internal database.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.

Sales Representative

The source
07.2021 - 06.2022
  • With this company is where learned how to turn a conversation from such thing as buying batteries to talking about a cell phone plan
  • Learned to be a quick thinker, problem solver.
  • Learned an important aspect of sales 'listen to your client'
  • Learned the importance of product knowledge
  • Learned to be competitive in achieving targets, personal goals.
  • Working with Telus is what opened my eyes to the world of sales at such a young age and shaped me into this great salesperson who still has much more to learn!

Sales Representative

B2B Rogers Telecommunications
06.2019 - 06.2021
  • Developed long lasting partnerships with businesses owners in London and surrounding areas
  • Average of 8-10, in person meetings with small business owners monthly
  • As B2B team lead, I oversaw sales plans, also was responsible for coaching, and weekly targets.
  • Created a large client list by utilizing social media apps such as Facebook, and Instagram to connect with many groups and small business owner
  • Sold Rogers’ products and services that best fit each customer’s telecommunication profile
  • Upsold customers when appropriate by providing savings vs. perks advice and transparency
  • Communicated with courtesy to handle objections from hesitant clients

Sales Representative

Koodo Mobile
05.2018 - 06.2019
  • Contributed to an increase in stores sales and was achieving targets
  • Was able to communicate with customers and sell them what they needed
  • Generated an average of 60 sales per month for being able to hit target
  • Developed a healthy relationship with manager and ending up being a key holder
  • Prospected outbound customers and set appointments via extensive cold calls and emails
  • Handled inbound leads and converted them to bookings
  • Maintained contact with existing clients to ensure satisfaction and potential re-upgrades
  • Utilized social media and advertising to build a client list for prospecting
  • Developed an incentive-based referral system to generate outbound leads

Education

Bachelor of Arts - Criminology

Western University
London, ON
01.2022

Skills

  • Recordkeeping strengths
  • Complaint resolution
  • Strategic sales
  • Insurance claims review
  • Health insurance coordination
  • Sales methods
  • MS office
  • Customer relations
  • Analytical thinking
  • Problem-solving
  • Critical thinking

Phone

(226) 504-6229

Languages

English
Native or Bilingual

Timeline

Customer Relations Specialist

Canada life
11.2023 - Current

Sales Representative

The source
07.2021 - 06.2022

Sales Representative

B2B Rogers Telecommunications
06.2019 - 06.2021

Sales Representative

Koodo Mobile
05.2018 - 06.2019

Bachelor of Arts - Criminology

Western University

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Jihad Abdelmagid