Stephen Maye
Langford,BC
Summary
Proven leader with a track record of driving continuous improvements at Island Earth Landscape Services. Excelled in team management and motivational leadership, enhancing team performance and client satisfaction. Skilled in Excel and adept at strategic leadership, consistently delivering results by leveraging training and mentoring to achieve operational excellence. Reputation for staying calm and poised even in stressful circumstances. Offering exemplary interpersonal and communication skills.
Overview
9
9
years of professional experience
Work History
Crew Lead
Island Earth Landscape Services
03.2018 - Current
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Collaborated with other Crew Leads to share best practices, driving continuous improvement across teams.
- Enhanced crew productivity through regular feedback, training, and performance evaluations.
- Mentored junior team members, fostering career growth and development opportunities.
Sales Representative
Liquor Planet
05.2017 - 03.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Handled cash, credit, and debit transactions with precision, ensuring accurate drawer counts at the end of shifts.
Practical Trainer
Aeromag 2000
10.2015 - 05.2017
- Evaluated trainee performance regularly, providing constructive feedback for continuous improvement.
- Maintained accurate records of trainee progress, ensuring timely completion of required assessments and certifications.
- Analyzed feedback from trainees and supervisors, refining the practical training program for optimal results continuously.
- Streamlined training processes by implementing efficient scheduling and resource allocation methods.
- Led post-training evaluations to measure success against predefined objectives; implemented improvements as needed.
Education
Business Administration-Finance Diploma Program
Camousun
Victoria, BC07.2024
Certificate of Power Engineering 4th Class -
SAIT
Calgary, AB05.2015
Skills
- Team Management
- Motivational Leadership
- Training and mentoring
- Task Delegation
- New Hire Training
- Documentation And Reporting
- Strategic leadership
- Continuous improvements
- Coaching abilities
- Excel experience
Languages
Timeline
Crew Lead
Island Earth Landscape Services
03.2018 - Current
Sales Representative
Liquor Planet
05.2017 - 03.2018
Practical Trainer
Aeromag 2000
10.2015 - 05.2017
Business Administration-Finance Diploma Program
Camousun
Certificate of Power Engineering 4th Class -
SAIT
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