Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Interests
Timeline
Generic

Kolton Henderson

Langford,BC

Summary

Dynamic Operations Manager at Landmark Auto Sales LTD with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in problem-solving and team leadership, I successfully streamlined processes, reduced turnaround times, and fostered strong vendor relationships, resulting in increased profitability and improved service quality.

Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.

Knowledgeable Operations Manager and Salesman with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Recent graduate with foundational knowledge in Organizational Skills and Time allocation skills and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Manager

Landmark Auto Sales LTD
10.2020 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Increased profit by streamlining operations.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Lead Salesman with the company. Organize and allocate time for all showings, advertising, part ordering, shop job allocation.
  • Customer conflict resolution in all issues and circumstances.

Advertising Manager

Landmark Auto Sales LTD
09.2015 - 08.2018
  • Oversaw budget allocation across various campaign components, ensuring maximum return on investment without overspending.
  • Boosted brand awareness by creating and executing innovative marketing campaigns.
  • Conducted market research to inform data-driven decision-making in the development of targeted ad campaigns.
  • Developed contests and sweepstakes rules, contracts and revenue-generating strategies.
  • Analyzed market trends to identify new opportunities and adjust advertising plans accordingly.
  • Developed advertising strategies for improved product visibility and increased sales.
  • Managed cross-functional teams for efficient project completion and timely delivery of ad campaigns.
  • Developed campaigns, led design, and tracked results.
  • Developed advertising tactics and implemented new solutions for increased brand awareness.
  • Conferred with department heads or staff to discuss contracts, advertising media selection or products to be advertised.
  • Inspected existing ads and marketing materials to achieve consistency throughout multiple platforms.

Education

Bachelor of Arts - Criminology

Simon Fraser University
Vancouver, None
10-2020

Associate of Arts - University Transfer

Camosun College
Victoria, None
08-2018

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Decision-making
  • Planning and implementation
  • Employee relations and conflict resolution
  • Operational efficiency
  • Project management
  • Policies and procedures implementation
  • Interpersonal communication
  • Client relationships
  • Schedule management
  • Superb time management skills
  • Conflict mediation
  • Unsurpassed work ethic

Accomplishments

Graduated from Simon Fraser University with Bachelor of Arts in Criminology Major with Honors and Police Studies and Legal Studies.

Dean's Role for all three eligable years at Simon Fraser University.

Multi-Sport athlete since the age of 5.

Have been playing hockey since the age of 6.

Played American Football for 17 years.

Played Box Lacrosse for 12 years.

Promoted from Advertising Manager to Operations Manager.

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Full Professional

Certification

Police Studies Certificate from SFU

Legal Studies Certificate from SFU

Interests

  • I enjoy helping others and giving back to the community
  • Outdoor Recreation
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Playing Sports
  • Running
  • Gym Workouts
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • High-Intensity Interval Training
  • I participate in low-impact exercises to strengthen core muscles

Timeline

Operations Manager

Landmark Auto Sales LTD
10.2020 - Current

Advertising Manager

Landmark Auto Sales LTD
09.2015 - 08.2018

Bachelor of Arts - Criminology

Simon Fraser University

Associate of Arts - University Transfer

Camosun College
Kolton Henderson