Parkirat Kaur
Langford,BC
Summary
To seek a challenging job that encourages creativity and provides exposure to achieve professional and personal growth along with the organization.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
RECEPTIONIST
Agecare Glenwarren
01.2024 - 01.2025
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Scheduled appointments and maintained calendar for office staff, optimizing time management.
- Processed mail and deliveries, ensuring timely distribution within the office.
- Maintained reception area organization, enhancing professionalism and customer experience.
- Assisted in administrative tasks, including data entry and document preparation for meetings.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
ADMIN SUPPORT WORKER
Ross Place
01.2023 - 01.2024
- Greet all residents, families, or guests in a friendly and professional manner.
- Handle all incoming calls and redirect as required.
- Helps the General Manager with processing and filling Invoices, Scheduling for all the departments, and Bookkeeping.
- Maintain accurate record keeping and update all reports, and checklists as required.
- Assists with financial and budgeting projects as required by the Managers.
- Maintain confidentiality of all systems and correspondence related to the business.
SALES ASSOCIATE & HEALTH AND SAFETY REPRESENTATIVE
Marks
01.2023 - 01.2024
- Deliver exceptional customer service.
- Provide mentorship, coaching and feedback to teams.
- Participate in general store upkeep including Restocking, Seasonal Merchandising, Inventory, Pricing, etc.
- Handle cash and credit transactions.
- As their Health and Safety Representative, was responsible for identifying and reporting workplace hazards, investigating incidents, promoting safety awareness among workers, communicating concerns to the employer, participating in safety inspections, and advocating for necessary safety improvements on behalf of their colleagues, essentially acting as a bridge between employees and management regarding health and safety issues.
SALES ASSOCIATE
Bellisima
01.2022 - 01.2023
- Delivered exceptional customer service, fostering positive client relationships and enhancing retention.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Collaborated with team members to achieve sales targets and improve store performance metrics.
- Maintained product displays to maximize visual appeal and drive customer engagement effectively.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
CUSTOMER SERVICE REPRESENTATIVE
Walmart
01.2022 - 01.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders accurately, ensuring timely delivery and customer satisfaction.
- Trained new team members on best practices for customer support and system navigation.
- Streamlined complaint resolution procedures, enhancing service efficiency and response times.
ASSISTANT MANAGER
Dairy Queen
01.2020 - 01.2021
- Verify and make Schedules, ensure New Hires understand their roles and duties.
- Making sure shifts are covered incase working staff is sick: Scheduling responsibilities.
- Cross training staff to ensure smoothness during staff shortages.
- Handle phone calls regarding order inquiries.
- Assisting manager with the Administrative tasks and Payrolls.
- Responsible for Inventories and Purchase Orders.
Education
DIPLOMA IN GENERAL STUDIES - General Sciences
Kwantlen Polytechnic University
Vancouver, BC06-2024
HIGH SCHOOL - undefined
MGN Public School
Jalandhar, Punjab01.2019
Skills
- Organization skills
- Time management
- Customer/Client relations
- Problem resolution
- Relationship building
- Complaint handling
- Staff training
- Sales expertise
- Credit adjustments
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and the responsibility for the correctness of the above-mentioned particulars.
Parkirat Kaur
Parkirat14900@gmail.com
Timeline
RECEPTIONIST
Agecare Glenwarren
01.2024 - 01.2025
ADMIN SUPPORT WORKER
Ross Place
01.2023 - 01.2024
SALES ASSOCIATE & HEALTH AND SAFETY REPRESENTATIVE
Marks
01.2023 - 01.2024
SALES ASSOCIATE
Bellisima
01.2022 - 01.2023
CUSTOMER SERVICE REPRESENTATIVE
Walmart
01.2022 - 01.2023
ASSISTANT MANAGER
Dairy Queen
01.2020 - 01.2021
HIGH SCHOOL - undefined
MGN Public School
DIPLOMA IN GENERAL STUDIES - General Sciences
Kwantlen Polytechnic University
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