Stephen Hay
London,CA
Summary
Certified PMP with a passion for innovation. Expert at building relationships with diverse stakeholders. Ability to lead teams to achieve common goals. Tailored and managed strategic projects across multiple business units, saving $8M in overhead and increasing revenue by 20%.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Project Manager (PMO)
Peavey Industries LP
London, ON
12.2021 - 08.2023
- Streamlined operations and saved $1.5M managing a portfolio of 24 strategic projects with Agile, hybrid, and predictive methodologies, reporting to VP and Operational Lead, PMO.
- Executed PCI compliance initiatives, reducing security incidents by 35%; managed risk identification, infrastructure upgrades, and software implementations.
- Presented project reports to C-level team, gaining support for critical requirements and ensuring project deliverables met expectations.
- Led transition from on-premises systems to cloud-based MS Teams Voice solution, reducing operational costs by $300K over 6 months.
- Spearheaded launch of security-awareness training platform, reducing successful phishing attacks by 70%; maintained schedule according to established project plan.
- Introduced automated reporting dashboards and real-time project governance tools, increasing project transparency and accessibility.
- Reduced stakeholder inquiries by 25%, enhancing project efficiency.
- Implemented best practices to streamline project processes, resulting in increased efficiency and reduced costs.
- Managed 110 site internet and security upgrades; analyzed and mitigated project risks, ensuring deliverables were achieved within timeline and budget.
- Implemented system to determine and track customer requirements throughout the project lifecycle, increasing customer satisfaction.
Project Manager (IT Risk and Security)
Peavey Industries LP
London, ON
11.2020 - 01.2022
- Managed critical cybersecurity program, overseeing 6 high-impact risk mitigation projects, reporting to the SVP of IT.
- Led development of Business Continuity and Disaster Recovery plans, enhancing organizational resilience through communication and response protocol establishment.
- Managed complex cybersecurity projects with a methodical and predictive approach, to comply with industry requiremements (NIST-CSF, PIPEDA, PCI-DSS, CIS Controls).
- Managed MFA platform integration, ensuring smooth transition with effective communication and change-management strategies; reduced risk of unauthorized access by 80%.
- Communicated complex technical information clearly, contributing to improved team understanding and productivity.
- Managed customer acceptance testing to ensure project deliverables met client expectations and requirements.
Project Manager (Information Technology)
Peavey Industries LP
London, ON
10.2018 - 01.2021
- Reporting to the VP of IT, planned and managed multiple projects, overseeing lifecycles, budgets, vendors, contracts, policies, issues, and compliance.
- Selected by the CFO to create comprehensive 3-year cybersecurity project roadmap, addressing critical security gaps.
- Documented current state processes, identified constraints, and outlined future state requirements.
- Managed a successful SharePoint implementation using Agile, streamlining workflows, and reducing email overload by 40%.
- Facilitated cross-functional workshops to verify business needs and project requirements; led agile ceremonies and mentored team members, facilitating conflict resolution and stakeholder alignment.
- Managed IT project-related communications with 1000+ users during COVID, ensuring uninterrupted productivity during remote work transition.
- Implemented corrective actions on project deviations, ensuring timely completion and overall success.
- Anticipated roadblocks, diagnose problems, and generate preemptive solutions.
IT Manager and Project Coordinator
TSC Stores LP
London, ON
04.2012 - 12.2018
- Managed and mentored high-performing team across IT operational, infrastructure, and security domains, reporting to the VP of IT.
- Oversaw 5-year portfolio of complex simulataneous projects, supporting technology performance and reliability.
- Implemented change-management and communication strategies, boosting end-user Net Promoter Score by 40.
- Led store-opening projects and warehouse acquisitions, managing dependencies and adhering to budget constraints, resulting in 20% revenue increase.
- Launched in-store e-commerce kiosk solution, improving POS efficiency by 24%; expedited project timeline with effective workflow management and resource allocation.
- Streamlined project management processes, demonstrating a commitment to efficient value delivery.
- Developed SOWs, scope statements, and detailed project management plans for server relocation project, ensuring smooth transition and uninterrupted business operations.
Education
BA -
Concordia University
Montreal02-2025
Skills
- Leadership
- Communication
- Risk Mitigation
- Information Technology
- Coaching and Mentoring
- Cross-Functional Collaboration
- Requirements Traceability
- Root Cause Analysis
- PMO Strategy & Governance
- Agile Project Management
- Process Improvement
- Feasibility Studies
- Business Analysis
- Change Control
- Negotiation
- Microsoft Project
- Microsoft Office
- Jira
Certification
Project Management Professional, 09/01/24, Project Management Institute
Professional Courses
- Fundamentals of Project Planning and Management - Udemy
- Agile Project Management with MS Project - Udemy
- Principles of Agile Project Management - Udemy
- Risk Management & Security for IT Project Managers – LinkedIn Learning
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Project Manager (PMO)
Peavey Industries LP
12.2021 - 08.2023
Project Manager (IT Risk and Security)
Peavey Industries LP
11.2020 - 01.2022
Project Manager (Information Technology)
Peavey Industries LP
10.2018 - 01.2021
IT Manager and Project Coordinator
TSC Stores LP
04.2012 - 12.2018
BA -
Concordia University
Project Management Professional, 09/01/24, Project Management Institute
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