Stephanie Kefalas
St. Catharines,ON
Summary
Dynamic professional with a strong work ethic and expertise in social media strategy. Skilled in problem-solving and customer relationship building, I thrive in fast-paced environments, consistently delivering exceptional service and fostering community engagement to drive results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Head of Social Media
DNR Productions
02.2024 - Current
- Strengthened customer loyalty by responding promptly to inquiries and concerns through various social channels.
- Oversaw the creation of high-quality visual assets for use in social media posts, ensuring consistency in branding elements.
- Elevated brand awareness by developing and implementing comprehensive social media strategies.
- Boosted audience engagement with the creation of relevant and timely content across various platforms.
Server
Kelseys Original Roadhouse
05.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new servers.
Event Server/Bartender
Faur Event Staffing
05.2023 - 11.2023
- Worked with high-end caterers, privately hosted parties, large venues and convention centers, providing them with exceptional service.
- Operated both individually and in a team to serve food and beverages to guests, while maintaining a high degree of professionalism.
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
Lead Brand Representative
Golden Circle Marketing
12.2022 - 04.2023
- Planned, organized, and ran promotional events and retail campaigns across the GTA both independently and in a team.
- Manifested success by meeting daily sales goals, and lead by example in aiding in training of brand-new associates.
- Provided an excellent customer service experience to every consumer and effectively grew brand awareness for the company.
FOH Supervisor
Brazgrill
07.2021 - 08.2022
- Managed front of house staff to maximize productivity, as well as communicated with kitchen staff to achieve maximum satisfaction.
- Authored inventory lists, continually monitored restaurant, and took appropriate action when needed.
- Handled customer complaints to maintain customer satisfaction.
Student Consultant
Brock University
01.2021 - 04.2021
- Worked with a community partner to create a new marketing plan to solve the identified problem using social media marketing methods.
- Developed a Google Ads campaign, social media campaign, and email marketing campaign, enabling the client to make informed decisions for their business growth.
- Team was awarded for best proposal for Queen Bean Niagara.
Event Specialist
Crossmark
09.2019 - 03.2020
- Spearheaded the set up and implementation of in-store retail merchandising activities based on given schematic layouts.
- Surpassed everyday customer interaction and sales goals.
- Displayed strong communication skills with customers, store personnel, and store management.
Server/Bartender
Lounge Six Skybar
07.2019 - 09.2019
- Served food and beverages promptly with focused attention to customer need.
- Managed opening and closing the restaurant independently.
- Utilized knowledge of menu items, specials, cocktails, and wine pairings to make recommendations, enhancing customer dining experience.
Server
Sunrise Grill
09.2015 - 08.2018
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages timely while maintaining a high standard of customer care.
Education
Bachelor of Business Administration (Honours) - Marketing
Brock University
St. Catharines, ON04-2021
Skills
- Social media strategy
- Strong work ethic
- Exceptional customer service
- Customer relationship building
- Strong attention to detail
- Photo and video editing
- Teamwork and collaboration
- Content creation
- Proficient in Microsoft Word, Microsoft PowerPoint and Excel
- Familiar with Maple, Access and Gretl
- Familiar with Google Ads and Google Analytics
- Familiar with Mailchimp and Canva
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
Smart Serve certified
Timeline
Head of Social Media
DNR Productions
02.2024 - Current
Server
Kelseys Original Roadhouse
05.2023 - 06.2024
Event Server/Bartender
Faur Event Staffing
05.2023 - 11.2023
Lead Brand Representative
Golden Circle Marketing
12.2022 - 04.2023
FOH Supervisor
Brazgrill
07.2021 - 08.2022
Student Consultant
Brock University
01.2021 - 04.2021
Event Specialist
Crossmark
09.2019 - 03.2020
Server/Bartender
Lounge Six Skybar
07.2019 - 09.2019
Server
Sunrise Grill
09.2015 - 08.2018
Bachelor of Business Administration (Honours) - Marketing
Brock University
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