Steffy Johnson
Edmonton
Summary
Experienced customer service professional with over three years of proven success in handling inbound calls, assisting customers, and resolving inquiries efficiently.
Overview
3
3
years of professional experience
Work History
Customer Service Desk Associate
Loblaws
07.2024 - Current
- - Assist customers with product inquiries, returns, and account-related concerns via phone and in person
- - Handle high-volume customer interactions, providing efficient and professional resolutions
- - Process payments, refunds, and exchanges accurately while adhering to company policies
- - Maintain a positive and professional demeanor, ensuring excellent customer experiences
- - Collaborate with internal teams to address escalated issues and ensure timely resolutions
Customer Service Desk Associate
Walmart Inc.
02.2022 - 06.2024
- - Provided front-line customer support, assisting with transactions, product searches, and returns
- - Resolved customer complaints efficiently, ensuring a positive shopping experience
- - Managed customer inquiries related to pricing, promotions, and product availability
- - Assisted customers with loyalty programs, credit applications, and order tracking
Customer Service Representative
Teleperformance USA
09.2021 - 02.2022
- - Handled inbound calls, addressing billing, technical, and account-related concerns
- - Assisted customers in navigating account settings, subscriptions, and product inquiries
- - Used CRM tools to log customer interactions and ensure follow-ups were completed
- - Maintained service level agreements (SLAs) while exceeding performance metrics
Education
Post-Diploma Certificate - Information Technology – Business Analyst
Conestoga College
Kitchener, ON12.2020
Bachelor of Science - Computer Science and Engineering
Cochin University of Science And Technology
Ernakulam, Kerala09.2017
Skills
- Customer Relationship Management
- Call Center & Email Support
- Conflict Resolution & Problem-Solving
- Order Management & Billing Support
- Data Entry & Documentation
- Technical & Product Assistance
Timeline
Customer Service Desk Associate
Loblaws
07.2024 - Current
Customer Service Desk Associate
Walmart Inc.
02.2022 - 06.2024
Customer Service Representative
Teleperformance USA
09.2021 - 02.2022
Post-Diploma Certificate - Information Technology – Business Analyst
Conestoga College
Bachelor of Science - Computer Science and Engineering
Cochin University of Science And Technology
Similar Profiles
Hariharan SelvarajahHariharan Selvarajah
Meat Clerk at LoblawsMeat Clerk at Loblaws
Christian ShimekChristian Shimek
Trainer & Assembler at LoblawsTrainer & Assembler at Loblaws
Olivier BoisvenueOlivier Boisvenue
Produce Clerk at LoblawsProduce Clerk at Loblaws
Charles NganduCharles Ngandu
Forklift Operator at LoblawsForklift Operator at Loblaws
EVA NAMUGENYIEVA NAMUGENYI
SERVICE WORKER at MONTROSE HEALTH CENTRESERVICE WORKER at MONTROSE HEALTH CENTRE