Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Krutarth Patel

Kitchener,ON

Summary

  • Leverage technical expertise in React, Node.js, and WordPress to provide effective support and solutions.
  • Apply strong problem-solving and troubleshooting skills to resolve technical issues efficiently.
  • Utilize excellent communication and customer service abilities to ensure client satisfaction.
  • Contribute to team success through collaboration and knowledge-sharing.

Overview

4
4
years of professional experience

Work History

Customer Service Desk Associate

Walmart Canada
07.2023 - Current
  • Delivered exceptional customer service to a high volume of clients daily, maintaining a positive attitude and focusing on customer satisfaction, including resolving complaints professionally and effectively.
  • Enhanced the customer experience by leveraging in-depth product knowledge, actively listening to concerns, and addressing issues promptly or escalating when necessary.
  • Built strong client relationships by empathetically understanding their needs and delivering tailored solutions, contributing to repeat business and positive feedback.
  • Improved team performance by training new associates in customer service protocols, ensuring consistent adherence to best practices and company standards.

React Developer

WolkNetz Solutions Pvt. Ltd
01.2022 - 04.2022
  • Designed and developed dynamic, responsive user interfaces using React, leveraging reusable components and state management tools like Redux for scalability.
  • Built and optimized RESTful APIs with Node.js and Express.js, ensuring efficient communication between front-end and back-end systems.
  • Implemented secure authentication and authorization mechanisms using JWT and OAuth, enhancing application security.
  • Integrated third-party APIs and worked extensively with databases like MongoDB and MySQL, optimizing interactions using Mongoose and Sequelize to enhance functionality and performance.

WordPress Developer

TechnoGuide Infosoft Pvt. Ltd
05.2021 - 06.2021
  • Customized e-commerce solutions for online businesses using WooCommerce plugin integration.
  • Installed required plugins and additional coding to fit final design and functionality requirements.
  • Developed and implemented WordPress sites, themes and plugins.
  • Converted design assets into component-based HTML, CSS and JavaScript.

Education

Postgraduate Degree - Web Development

Conestoga College
Kitchener, ON
08-2024

Bachelor of Engineering - Computer Engineering

Gujarat Technological University
Gujarat, India
05-2022

Skills

  • Active Listening
  • Client Relationship Management
  • Effective Communication
  • Troubleshooting
  • Conflict Resolution
  • Analytical Thinking
  • Attention to Detail
  • Time Management
  • ReactJs & NodeJs
  • HTML/CSS/Javascript
  • Wordpress
  • MongoDB & MySQL

Languages

English
Hindi
Gujarati

Timeline

Customer Service Desk Associate

Walmart Canada
07.2023 - Current

React Developer

WolkNetz Solutions Pvt. Ltd
01.2022 - 04.2022

WordPress Developer

TechnoGuide Infosoft Pvt. Ltd
05.2021 - 06.2021

Postgraduate Degree - Web Development

Conestoga College

Bachelor of Engineering - Computer Engineering

Gujarat Technological University

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Krutarth Patel