Krutarth Patel
Kitchener,ON
Summary
- Leverage technical expertise in React, Node.js, and WordPress to provide effective support and solutions.
- Apply strong problem-solving and troubleshooting skills to resolve technical issues efficiently.
- Utilize excellent communication and customer service abilities to ensure client satisfaction.
- Contribute to team success through collaboration and knowledge-sharing.
Overview
4
4
years of professional experience
Work History
Customer Service Desk Associate
Walmart Canada
Kitchener, ON
07.2023 - Current
- Delivered exceptional customer service to a high volume of clients daily, maintaining a positive attitude and focusing on customer satisfaction, including resolving complaints professionally and effectively.
- Enhanced the customer experience by leveraging in-depth product knowledge, actively listening to concerns, and addressing issues promptly or escalating when necessary.
- Built strong client relationships by empathetically understanding their needs and delivering tailored solutions, contributing to repeat business and positive feedback.
- Improved team performance by training new associates in customer service protocols, ensuring consistent adherence to best practices and company standards.
React Developer
WolkNetz Solutions Pvt. Ltd
Nadiad, Gujarat
01.2022 - 04.2022
- Designed and developed dynamic, responsive user interfaces using React, leveraging reusable components and state management tools like Redux for scalability.
- Built and optimized RESTful APIs with Node.js and Express.js, ensuring efficient communication between front-end and back-end systems.
- Implemented secure authentication and authorization mechanisms using JWT and OAuth, enhancing application security.
- Integrated third-party APIs and worked extensively with databases like MongoDB and MySQL, optimizing interactions using Mongoose and Sequelize to enhance functionality and performance.
WordPress Developer
TechnoGuide Infosoft Pvt. Ltd
Anand, Gujarat
05.2021 - 06.2021
- Customized e-commerce solutions for online businesses using WooCommerce plugin integration.
- Installed required plugins and additional coding to fit final design and functionality requirements.
- Developed and implemented WordPress sites, themes and plugins.
- Converted design assets into component-based HTML, CSS and JavaScript.
Education
Postgraduate Degree - Web Development
Conestoga College
Kitchener, ON08-2024
Bachelor of Engineering - Computer Engineering
Gujarat Technological University
Gujarat, India05-2022
Skills
- Active Listening
- Client Relationship Management
- Effective Communication
- Troubleshooting
- Conflict Resolution
- Analytical Thinking
- Attention to Detail
- Time Management
- ReactJs & NodeJs
- HTML/CSS/Javascript
- Wordpress
- MongoDB & MySQL
Languages
English
Hindi
Gujarati
Timeline
Customer Service Desk Associate
Walmart Canada
07.2023 - Current
React Developer
WolkNetz Solutions Pvt. Ltd
01.2022 - 04.2022
WordPress Developer
TechnoGuide Infosoft Pvt. Ltd
05.2021 - 06.2021
Postgraduate Degree - Web Development
Conestoga College
Bachelor of Engineering - Computer Engineering
Gujarat Technological University