Zeel Jhaveri
Toronto,ON
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Customer Service Desk Associate
Walmart
09.2024 - Current
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Provided personalized assistance to customers, tailoring solutions based on individual needs and preferences.
- Managed timely and effective replacement of damaged or missing products.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
Customer Service/Sales
Revitalize Marketing
06.2023 - 06.2024
- Processed customer orders and inquiries via phone, email, and in-person communication to foster top-quality service delivery.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Increased revenue with strategic upselling of products and services to existing customers.
- Obtained referrals with existing clients to generate new business, boosting overall sales
Human Resources Assistant
Nursery2carrier Pvt.Ltd
01.2022 - 04.2023
- Processed employee onboarding documentation, ensuring compliance with company policies and regulations.
- Assisted in the administration of employee benefits programs, enhancing overall staff satisfaction and retention.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Facilitated diversity training programs, promoting inclusive workplace culture.
Human Resources Administrator
Hari Handloom House-Retail
12.2019 - 12.2021
- Managed recruitment processes, ensuring alignment with organizational goals and compliance with employment laws.
- Maintained HRIS, ensuring accurate employee records and streamlined reporting capabilities.
- Coordinated training initiatives, enhancing workforce skills and supporting career advancement within the organization.
- Answered employee inquiries regarding health benefits and 401k options.
- Coordinated company-wide events to enhance employee morale such as holiday parties, recognition ceremonies, and team outings.
Education
BBA - Business Administration
Gujarat University
04.2019
Skills
- Sales
- Microsoft Office
- Microsoft Powerpoint
- Retail Sales
- CRM Software
- Efficient multitasking
- HRIS management
- Critical thinking
- Relationship building
Availability
- Full-time
- Time- 8:00am-9:00pm
Timeline
Customer Service Desk Associate
Walmart
09.2024 - Current
Customer Service/Sales
Revitalize Marketing
06.2023 - 06.2024
Human Resources Assistant
Nursery2carrier Pvt.Ltd
01.2022 - 04.2023
Human Resources Administrator
Hari Handloom House-Retail
12.2019 - 12.2021
BBA - Business Administration
Gujarat University