Stacey Lee
Meaford,ONTARIO
Summary
Motivated and customer-focused professional with extensive experience in customer service, business management, and event coordination. Eager to apply my skills in time management, hospitality, and organizational expertise to contribute to the success of Georgian Hills Vineyards & Ardiel Ciders as a Groups & Events Coordinator and Retail Supervisor. Passionate about wine, food, and delivering exceptional guest experiences.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Registered Massage Therapist
The Lillypad
12.2024 - Current
- Delivered relaxing and therapeutic treatments to clients, depending on their preferences, ensuring individual satisfaction
- Developed and executed ideas to expand on current business offerings
- Provided consistent service, working with colleagues to ensure a seamless experience for clients when multiple services were requested
Registered Massage Therapist and Owner
Salubrious State
06.2019 - 10.2024
- Managed daily business operations, including inventory, billing, and client scheduling, ensuring smooth and efficient service delivery
- Delivered personalized therapeutic services to clients while maintaining a strong focus on excellent customer care
- Worked collaboratively with clients to develop tailored treatment plans, providing expertise in a calm, inviting environment
- Managed staff and ensured operational efficiency while maintaining high service standards
Server
JRed & Co
09.2016 - 07.2023
- Delivered exceptional guest experiences, ensuring satisfaction through attention to detail and personalized service
- Handled transactions and POS system efficiently, ensuring accuracy and seamless customer interaction
- Managed large sections and collaborated with team members to maintain smooth service operations, even in high-volume settings
- Demonstrated expertise in menu knowledge and assisting guests with food and beverage selections
Registered Massage Therapist
Wallis for Wellness
07.2012 - 05.2019
- Delivered therapeutic massage services, including for high-risk pregnancies and palliative care, ensuring client comfort and well-being
- Developed and executed marketing strategies to attract and retain clients while participating in community outreach activities
- Provided personalized treatment plans while working with multidisciplinary teams to achieve the best health outcomes
Supervisor/Server/Bartender
Keg Steakhouse & Bar
01.2001 - 01.2019
- Supervised and led staff, ensuring high-quality service and smooth operations within a fast-paced environment
- Trained and mentored new employees, fostering a culture of service excellence
- Managed POS transactions, customer service, and handled cashouts, ensuring accuracy and efficiency
- Implemented safety protocols and maintained conflict resolution strategies for a positive dining environment
Manager
Kelsey’s Restaurant
01.2007 - 01.2010
- Oversaw restaurant operations, including staff management, customer service, and financial oversight
- Managed POS systems, inventory, and daily operations, ensuring cost-effective performance and service quality
- Contributed to the development of budgets and participated in leadership meetings to drive organizational success
Corporate Trainer
Cara Foods
01.2005 - 01.2007
- Designed and implemented training programs to enhance customer service and operational procedures across multiple locations
- Worked closely with staff to evaluate performance and foster a culture of continuous improvement
Education
Diploma - Massage Therapy
Everest College
Hamilton, ON03-2012
Ontario Secondary School Diploma - Theatre in the Regional Arts Program
Mayfield SS
Caledon, ON01.2000
Skills
- Customer Engagement
- Time Management
- Business Administration
- Operational Oversight
- Organization & Attention to Detail
- Scheduling systems
- Employee training
- Team collaboration
- Targeted Marketing Approaches
- Effective Conflict Resolution
- Inventory management
- Sales techniques
- POS Systems & Cash Handling
- Event Coordination
- Team Leadership & Staff Management
- Administrative procedures
Additional Information
Kidney Foundation/Organ Donation Awareness and Fundraising, Class Ambassador, Everest College (Activities/Fundraising/Community Outreach), Terry Fox Run, Girl Guides of Canada, Available upon request.
Certification
- Chronic Pain & Massage (2022)
- Orthopedic Massage (2021)
- Certified in Acupuncture (2020)
- Certified in Cupping (2017)
- SmartServe Ontario (2000)
Affiliations
- Kidney Foundation/Organ Donation Awareness and Fundraising
- Class Ambassador, Everest College (Activities/Fundraising/Community Outreach)
- Terry Fox Run
- Girl Guides of Canada
References
References available upon request.
Timeline
Registered Massage Therapist
The Lillypad
12.2024 - Current
Registered Massage Therapist and Owner
Salubrious State
06.2019 - 10.2024
Server
JRed & Co
09.2016 - 07.2023
Registered Massage Therapist
Wallis for Wellness
07.2012 - 05.2019
Manager
Kelsey’s Restaurant
01.2007 - 01.2010
Corporate Trainer
Cara Foods
01.2005 - 01.2007
Supervisor/Server/Bartender
Keg Steakhouse & Bar
01.2001 - 01.2019
Diploma - Massage Therapy
Everest College
Ontario Secondary School Diploma - Theatre in the Regional Arts Program
Mayfield SS