Cheryl Migus-Smart
Etobicoke,Ontario
Summary
Dynamic Registered Massage Therapist with over 25 years of customer service excellence, adept in problem-solving and adaptability. Proven track record in enhancing client retention and satisfaction at Islington Wellness , coupled with empowering ICT Kikkawa College students for their RMT designation. Expertise in customer relations and active listening, ensuring personalized and effective wellness solutions. Has Volunteered as a Girl Guide leader for the last 10 years.
Overview
24
24
years of professional experience
Work History
Registered Massage Therapist
Self Employed at Islington Wellness
01.2001 - Current
- Offered reflexology treatments to clients seeking relief from foot pain or general stress, using precise pressure techniques on specific points of the feet.
- Use of oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect, using Shiatsu, Cupping, Hot Stone Massage, Indie Head Massage to aid in healing and promote the body to heal itself.
- Increased client retention through consistent high-quality service and effective communication with clients regarding their wellness goals.
- Boosted client satisfaction by attentively listening to their concerns and adjusting my approach accordingly for a more personalized experience for each client.
ICT KikKawa College
ICT Kikkawa College
01.2017 - 06.2021
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Teaching students of all ages ensuring they learn and feel empowered to succeed.
- Prepared lessons from material given to ensure all Standards and Communication standards are upheld. preparing students for Government testing to gain their RMT designation.
Oxford College
Oxford College
10.2012 - 12.2016
- Prepared Course Material to follow school curriculum standards
- Administration of Quiz's and Tests, evaluation of students and submission of marks
- supervision of students for Student clinic as well as outreach supervision
Education
Diploma - Registered Massage Therapy
Elmcrest College
Toronto, ON07-2003
Skills
- Customer service over 25 years
- Problem-solving
- Active listening
- Adaptability and flexibility
- Time management
- Customer relations
Timeline
ICT KikKawa College
ICT Kikkawa College
01.2017 - 06.2021
Oxford College
Oxford College
10.2012 - 12.2016
Registered Massage Therapist
Self Employed at Islington Wellness
01.2001 - Current
Diploma - Registered Massage Therapy
Elmcrest College
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