Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Canadian Poolplayers Association
Additional Information
Timeline
Generic

Maryjane Crilly

Summary

Accomplished Registered Massage Therapist with a proven track record at Massage Addict and Rosewater Spa, enhancing client retention and satisfaction through expert application of deep tissue and Swedish massage techniques. Skilled in professional ethics and client consultation, I excel in personalized care, contributing to wellness goals and operational efficiency.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Registered Massage Therapist

Massage Addict
08.2021 - Current
  • Increased client retention through consistent high-quality service and effective communication with clients regarding their wellness goals.
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and fostering strong relationships with clients.
  • Promoted health and wellbeing by educating clients on the benefits of regular massage therapy and providing self-care recommendations.
  • Boosted client satisfaction by attentively listening to their concerns and adjusting my approach accordingly for a more personalized experience.

Registered Massage Therapist

Rosewater Spa
09.2013 - 04.2021
  • Promoted health and wellbeing by educating clients on the benefits of regular massage therapy and providing self-care recommendations.
  • Boosted client satisfaction by attentively listening to their concerns and adjusting my approach accordingly for a more personalized experience.
  • Expanded professional knowledge through continuous education in advanced massage techniques, industry trends, and best practices.
  • Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
  • Streamlined appointment scheduling and record-keeping processes for increased efficiency in daily operations.
  • Increased client retention through consistent high-quality service and effective communication with clients regarding their wellness goals.
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and fostering strong relationships with clients.

Customer Service Representative

LCBO
05.2010 - 03.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Registered Massage Therapy And Hydrotherapy - Massage And Sports Injury

Sutherland Chan Massage And Hydrotherapy College
Toronto, ON
06.2004

Bachelor of Arts - Business

Sheridan College Institute of Technology And Advanced Learning
Oakville, ON
06.1991

Skills

  • Professional ethics
  • Swedish Massage
  • Stress Relief Massage
  • Prenatal Massage
  • Range of Motion Testing
  • Client consultation
  • Customer Relations
  • Complaint resolution
  • Payment Processing
  • Injury Rehabilitation
  • Customer Service
  • Problem-solving abilities
  • Product Knowledge
  • Prioritization
  • Building rapport
  • Customer Complaint Resolution
  • Incoming Call Management
  • Call center experience
  • Customer Needs Assessment
  • Time Management
  • Active Listening
  • Attention to Detail
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Organizational Skills
  • Written Communication
  • Relationship Building
  • Team Collaboration
  • Reliability
  • Effective Communication

Accomplishments

  • Supervised team of staff members of clinics and on Shifts as the customer service desk liaison.
  • Resolved product issue through consumer testing.
  • Collaborated with team to resolve customer concerns and inquires
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
  • Project Development - Collaborated with team of 10 therapist for community outreach seniors programs
  • Supervised team of 40 business in collaborations with town events for Jazz festival Midnight Madness and Historical house walk , aswell as Tree lighting ceremony

Languages

English
Full Professional

Certification

  • RMT - Registered Massage Therapist
  • Smart Serve active and renewed with Ontario
  • Check 25 certificate with the Lcbo
  • Smart and safe equipment certificate Lcbo
  • Level 4 product Knowledge Lcbo

Canadian Poolplayers Association

I am currently an Amateur Billiards player in Ontario , i have been playing for 15 years and have won many tournaments over the last decade.

Currently playing and won an Invitation to the Montreal open ladies team which will be taking place in March of 2025. My sport has taught me allot over the years specifically how to take advice and direction as theres always something new to learn. I have fostered great relationships over the years playing on a team and as an individual, the sport is age inclusive and promotes team work collaboration inclusivity, I feel that it has shown me ways to look at things from many different perspectives to be inspired by others and that anything can be achieved through hard work and a positive attitude.


Additional Information

References :


Ann Colis 289-952-7766


Valerie Hunter 905-330-6221


Timeline

Registered Massage Therapist

Massage Addict
08.2021 - Current

Registered Massage Therapist

Rosewater Spa
09.2013 - 04.2021

Customer Service Representative

LCBO
05.2010 - 03.2017

Registered Massage Therapy And Hydrotherapy - Massage And Sports Injury

Sutherland Chan Massage And Hydrotherapy College

Bachelor of Arts - Business

Sheridan College Institute of Technology And Advanced Learning
Maryjane Crilly