Srividya Maripini
Thunder bay,ON
Summary
Reliable Customer Care Associate with strong background helping customers with diverse needs. Competent with telephone, email and chat inquiries. Calms individuals dealing with highly stressful situations. Balances scripted responses with personal expertise to quickly resolve inquiries.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Customer Care Associate
Leon’s furniture
01.2022 - Current
- Building productive relationships, addressing complex challenges, and increasing client loyalty
- Completed and processed paperwork and documents, as well as entering critical information into the corporate CRM
- To detect concerns and choose the best course of action
- Best practises in generating great customer service
- During peak moments, I assisted other departments and answered external queries to reduce wait times and increase customer satisfaction
- Answered customer queries and complaints, as well as keeping track of customer conversations.
Cashier
Walmart
06.2021 - Current
- Customer’s complaints were resolved, and credits for returned products were granted
- Answered questions on seasonal and unique items
- And greeted customer so service was efficient and friendly
- Receipts for customer purchases are collected
- Scanners and POS systems are used to verify pricing and calculate totals
- Assisting trainees with the processing of cash and credit card payments for consumer transactions.
Education
Master’s - Civil Engineering
Lakehead University
01.2020 - 01.2022
Skills
Friendlinessundefined
Additional Information
· Enthusiastic, Cooperative and independent team member whenever required.
· Ability to maintain good environmental hygiene and work in a fast paced environment.
· Able to establish good interpersonal relationship. Multitasking with enough efficiency.
· Possess good coordination with active listening and communication skills.
· Good knowledge in operating computer programs.
Timeline
Customer Care Associate
Leon’s furniture
01.2022 - Current
Cashier
Walmart
06.2021 - Current
Master’s - Civil Engineering
Lakehead University
01.2020 - 01.2022
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